Retention policy information does not show "expiration suspended" in Outlook Web App when the mailbox is set to retention hold in an Exchange Server 2010 environment

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Article ID: 2748766 - View products that this article applies to.
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Consider the following scenario:
  • You create a retention policy tag and add the tag to a retention policy in a Microsoft Exchange Server 2010 environment.
  • You apply the retention policy to a user’s mailbox.
  • You set the mailbox to retention hold.
  • The user checks the retention policy information by using the Outlook Web App.
In this scenario, the following retention policy information is displayed: 
Retention Policy:  Retention Policy tag Expires: Date

You expect the following retention policy information to be displayed:
Retention Policy:  Retention Policy tag Expires: Expiration Suspended


This issue occurs because the Outlook Web App does not check whether the user's mailbox is set to retention hold when retention policy information for messages is displayed.


To resolve this issue, install the following update rollup:
2785908 Description of Update Rollup 5 version 2 for Exchange Server 2010 Service Pack 2


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about how to set a mailbox on retention hold, go to the following Microsoft website:
Place a mailbox on retention hold
For more information about retention tags and retention policies, go to the following Microsoft website:
Understanding retention tags and retention policies
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.


Article ID: 2748766 - Last Review: December 14, 2012 - Revision: 3.0
Applies to
  • Microsoft Exchange Server 2010 Service Pack 2, when used with:
    • Microsoft Exchange Server 2010 Enterprise
    • Microsoft Exchange Server 2010 Standard
kbqfe kbfix kbsurveynew kbexpertiseinter KB2748766

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