Article ID: 2649420 - View products that this article applies to.
SummaryThis document describes the troubleshooting basics for Lync Online and Office Communicator in Microsoft Office 365 Dedicated.
Process to follow for common scenarios
Escalation instructionsIf the information under the "Process to follow for common scenarios" section does not contain a solution for the issue in question, contact Microsoft Online Services Support by online submission
(http://support.microsoft.com/kb/2694621/ )or by telephone
(http://support.microsoft.com/kb/2573289/ ). The following information is required for all Lync cases:
Article ID: 2649420 - Last Review: April 9, 2015 - Revision: 16.0