Article ID: 2618542 - View products that this article applies to.
Consider the following scenario. You have a Windows 7-based or Windows Server 2008 R2-based computer that has hotfix KB 2528984 installed. When you connect a new USB HUB device or a device that has a USB Hub built in, you receive the following message in a balloon:
You receive this message after you see "Currently installing."
When you click the balloon, you see that the USB Hub device driver software installation failed together with the following message:
However, even after you receive these error messages, the USB Hub Device works correctly.
For more information about KB2528984, click the following number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/2528984/ )Functionality issues on USB devices that are connected to a Windows 7-based computer that has an Intel platform.
This issue occurs because the hotfix for KB2528984 did not include the new Usb.inf file. This caused the USB Hub devices to start up slower than the device installation process.
As of November 17, 2011, the hotfix for KB2528984 has been updated to resolve this issue. Please reinstall the hotfix if you experience the issue that is described in the "Symptoms" section.
Note You do not have to uninstall the older version of this hotfix before you reinstall the hotfix.
To check the file versions of the USB drivers that are installed on your computer, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Article ID: 2618542 - Last Review: December 20, 2011 - Revision: 1.0