Article ID: 2321301 - View products that this article applies to.
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You see a dialog window after you open Internet Explorer which states that your installed version of the XFinity Toolbar is not compatible with Internet Explorer 8.


The XFinity Toolbar is an add-on for Internet Explorer. Your version of the the XFinity Toolbar is incompatible with Internet Explorer 8.


Fix the problem automatically

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The Fix Internet Explorer add-on problems when IE hangs or freezes troubleshooter may automatically fix the problem described in this article.
This troubleshooter fixes many problems.learn morerun now
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  • This automatic fix will disable the XFinity Toolbar for you.
  • This wizard may be only in English. However, the automatic fix also works for other language versions of Windows.
  • If you are not using the computer that has the problem, you can save the automatic fix to a flash drive or to a CD and then run the fix on the computer that has the problem.
  • If you would rather fix this problem yourself, follow steps in the "Fix the problem manually" section.

Fix the problem manually

To resolve this issue, use one of the following methods:

Method 1: Update your software

Download the new version of the add-on that will work with Internet Explorer 8. To do this, visit the following Web site:

Find it on a third party site

Method 2: Disable the add-on

To do this, follow these steps:
  1. Close all Internet Explorer windows.
  2. Open a new Internet Explorer window.
  3. When you see the message that states “Manage add-ons” for the XFinity Toolbar, Click Always open Internet Explorer without this add-on. The add-on will not be loaded again, and Internet Explorer 8 will work without any issues.
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    Note When you click Always open Internet Explorer without this add-on, the add-on is disabled and is not loaded when you start Internet Explorer.

Video: How to disable an add-on in Internet Explorer

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More information

If the problem is not fixed, try the following:
  • Contact support.
  • We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me" blog or send us an email.


Article ID: 2321301 - Last Review: September 10, 2013 - Revision: 27.0
Applies to
  • Windows Internet Explorer 8
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