Lync Online

Office 365 Do It Yourself (DIY) Troubleshooter – self-help technical support
The Office 365 DIY Troubleshooter is a self-help tool to solve technical support issues, whether you’re a small business owner, enterprise administrator or end user.

Learn about Office 365 and Lync Online

Sharing and collaboration
Learn how to use Lync Online to share a Powerpoint presentation, your desktop, collaborate on a whiteboard or conduct a poll.

Quick Start: Use instant messaging and presence
Get the basics for communicating by using Microsoft Lync Online communications software to use Lync Online to easily interact and collaborate with the people at your workplace.

Work Smart: Use Lync Online with other Office programs
Get information on performing most of the same actions in Office programs with Lync Online, without having to switch programs.

Quick Start: Set up, start, and join an online meeting
See how to use Microsoft Lync Online communications software to schedule an online meeting, start an unscheduled sharing, and more.

Download Lync 2010 training
Get free, downloadable versions of Lync 2010 training courses.

Lync Instructor-Led Training
Attend one of our FREE instructor-led sessions to learn firsthand how easy it is to get started successfully with Microsoft Lync.

Enterprise Lync Online
Learn more about communications capabilities with presence, instant messaging, audio/video calling, and a rich online meeting experience with PC-audio, video, and web conferencing.

Plan Your Implementation

For Administrators: Set up Microsoft Lync Online for Professionals and small businesses
As an administrator, learn how toset up Microsoft Lync online and configure dial-in conferencing.

For Administrators: Set up Microsoft Lync Online for Midsized businesses and enterprises
As an administrator, learn how to enable domain federation, enable instant messaging and audio/video calls, as well as, integrate Live Messenger.

Get Solutions

Office 365 Lync Online Community Page
Check in for Lync Online topics and updates.

Reset a user's password
Learn how Administrators can reset passwords for users in their organization who have forgotten them.

Errors and troubleshooting
Get help for issues with network connectivity, sharing programs, and more.

General Errors
Get help for other more general errors encountered when using Microsoft Lync.

Microsoft Lync 2010 continuously asks for credentials after signing in
Resolve the issue when Microsoft Lync 2010 repeatedly prompt you to provide a user name and a password.

You cannot upload or share content during a conference call in Lync Online
Get steps to resolve some content sharing issues with Lync Online.

How to use logging to troubleshoot Lync 2010 installation issues in an Office 365 environment
This article describes some common Microsoft Lync 2010 installation issues and how to enable logging.

Troubleshoot issues that occur when users try to join a Lync Online meeting by using Lync 2010
See how to resolve the issue of receiving an error message in Internet Explorer when you click the Join Online Meeting link in a meeting invitation in Microsoft Lync Online.

Users cannot view or update their display picture in Lync 2010 when they connect to Lync Online in Office 365
Get the common resolutions for this issue.

A URL is not formatted as a hyperlink when you send or receive an instant message that contains a URL in Lync Online
Learn how to resolve this by adjusting the security policy settings that are configured in the Intelligent Instant Message (IM) Filter in Lync Online.

You experience poor audio or video quality in Lync Online
Learn about the common causes for this issue and how to resolve them.

Troubleshooting Presence in Lync Online
This video shows you how to troubleshoot some of the common issues with Lync Online presence that can be easily resolved.

Troubleshooting Audio/Video Connection and Quality in Microsoft Lync Online
This video shows you how to troubleshoot issues with choppy, tinny, or delayed audio; errors when you try to start audio or video in a one-to-one or group conference; and issues with Lync Online caused by your on-premise firewall.

Additional Lync Online Knowledge Base articles
Click this search link to get more Knowledge Base articles for Lync Online.

Last Review : May 8, 2013