Questions & Answers for Office 2013

Question Answer
How can I take advantage of the free upgrade to New Office (Pre-Launch Offer)? If you purchase a qualifying Office edition and activate it within the promo period (19th October 2012 until 30th April 2013), you are eligible to upgrade to New Office.

All you need to do is to register for an email reminder at and you can redeem the offer starting from the availability date of New Office up until 31st May 2013.

If I redeem free upgrade to New Office, how many machines can I install the license on? If you choose to upgrade to Office 2013 (perpetual license), you may only install it onto 1 machine and it is non-transferrable.

For subscription license, you may install it onto multiple devices; Office 365 Home (5 PCs/MACs), Office 365 University (2 PCs/MACs).

I don’t qualify for the Pre-Launch Offer. Where can I buy New Office? You may purchase New Office from, or any of Microsoft authorized resellers.
What’s new in New Office? For list of New Office features, you may visit
Can I transfer New Office license to a different machine? This depends on the license type of New Office:

If you own perpetual license (Office 2013), the license will stay with the first machine it’s installed on.

On the other hand, subscription license (Office 365) may be transferred to another machine simply by uninstalling and re-installing from Account page.

Microsoft Office is compatible with which Microsoft operating system? Windows 7, Windows 8, Windows Server or Windows Server 2012.
I bought Office 2013/365. I opened the package and entered the product key into Office. It is not working. Office 2013 has a product key but the initial key you will get is a redemption key as. To redeem the product key for office 2013, you need to go to

Office 365 has no product key. The key you initially get is a redemption key to obtain the subscription.

I bought Office 2013/365. When I try to redeem the product key, I am asked for my Microsoft account. I entered my (MS or non-MS) email address but it is not being accepted as an MS account. You need to register your email as a Microsoft account. To do this, please go to and register a Microsoft account.
When I try to redeem my Office 2013/365, I am asked for my MS email account. I entered my MS email account and is accepted but when I go to, there are no office products under my account. You need to make sure that the email address you are entering is correct. You can also look for the confirmation email from the email address that you provided.
Last Review : Monday, 14 April 2014