Hardware and Software Replacements

How to replace hardware or software?

Call us


To order a replacement for supplemental item, call our Contact Centre at
1 850 940940

Note: Proof of purchase is required, please ensure you have these details before calling as we are unable to process any replacements without them.
There may be a fee for the replacement, the representative whom you speak with can inform you of all specific costs.

If a product is no longer in warranty, the replacement may not be available. See Microsoft product lifecycle

Ask the community

Contact your computer manufacturer

OEM computer manufacturer

To replace software which was supplied with your computer, you must contact the OEM where you acquired the hardware and software.
For a list of OEMs along with their contact information
contact your computer manufacturer or supplier

More information

More information about Hardware and Software replacements

How to Replace Lost, Broken, or Missing Microsoft Software or Hardware

Last Review : 16 February 2015