After you restore a clustered disk from a VSS transportable hardware snapshot in a Windows Server 2008 cluster, the clustered disk cannot come online

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Article ID: 954475 - View products that this article applies to.
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In a Windows Server 2008 cluster, you restore a clustered disk from a Volume Shadow Copy Service (VSS) transportable hardware snapshot by using the hardware restore feature. However, after the restoration operation, the clustered disk cannot come online.


The process for creating a VSS hardware snapshot was improved in Windows Server 2008 to include some additional on-disk structures. However, these on-disk structures are not reset to the correct state when the clustered disk is being restored.


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.


No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2008, x86-based versions
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File nameFile versionFile sizeDateTimePlatform
Package_1_for_kb954475~31bf3856ad364e35~x86~~ Applicable1,78413-Jul-200818:07Not Applicable
Package_2_for_kb954475~31bf3856ad364e35~x86~~ Applicable1,95113-Jul-200818:07Not Applicable
Package_3_for_kb954475~31bf3856ad364e35~x86~~ Applicable1,78913-Jul-200818:07Not Applicable
Package_4_for_kb954475~31bf3856ad364e35~x86~~ Applicable1,78913-Jul-200818:07Not Applicable
Package_for_kb954475_client_1~31bf3856ad364e35~x86~~ Applicable1,36713-Jul-200818:07Not Applicable
Package_for_kb954475_client~31bf3856ad364e35~x86~~ Applicable1,43113-Jul-200818:07Not Applicable
Package_for_kb954475_sc_0~31bf3856ad364e35~x86~~ Applicable1,42113-Jul-200818:07Not Applicable
Package_for_kb954475_sc~31bf3856ad364e35~x86~~ Applicable1,42313-Jul-200818:07Not Applicable
Package_for_kb954475_server_0~31bf3856ad364e35~x86~~ Applicable1,42513-Jul-200818:07Not Applicable
Package_for_kb954475_server~31bf3856ad364e35~x86~~ Applicable1,43113-Jul-200818:07Not Applicable
Package_for_kb954475_winpesrv_0~31bf3856ad364e35~x86~~ Applicable1,42213-Jul-200818:07Not Applicable
Package_for_kb954475_winpesrv~31bf3856ad364e35~x86~~ Applicable1,42913-Jul-200818:07Not Applicable
X86_7deb44b8f3a09dfc5c07bc33513bc948_31bf3856ad364e35_6.0.6001.22221_none_1c0fd01c4f2b77d0.manifestNot Applicable70413-Jul-200818:07Not Applicable
X86_microsoft-windows-partitionmanager_31bf3856ad364e35_6.0.6001.22221_none_e21112aed39c7ebd.manifestNot Applicable9,53212-Jul-200801:50Not Applicable
Windows Server 2008, Itanium-based versions
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File nameFile versionFile sizeDateTimePlatform
Ia64_1ab7ea1d88572c94d7c4c176c60241e0_31bf3856ad364e35_6.0.6001.22221_none_870c9f2e72990921.manifestNot Applicable70613-Jul-200818:07Not Applicable
Ia64_microsoft-windows-partitionmanager_31bf3856ad364e35_6.0.6001.22221_none_e212b6a4d39a87b9.manifestNot Applicable9,53712-Jul-200802:01Not Applicable
Package_1_for_kb954475~31bf3856ad364e35~ia64~~ Applicable1,78913-Jul-200818:07Not Applicable
Package_2_for_kb954475~31bf3856ad364e35~ia64~~ Applicable1,79413-Jul-200818:07Not Applicable
Package_3_for_kb954475~31bf3856ad364e35~ia64~~ Applicable1,79413-Jul-200818:07Not Applicable
Package_for_kb954475_sc_0~31bf3856ad364e35~ia64~~ Applicable1,42513-Jul-200818:07Not Applicable
Package_for_kb954475_sc~31bf3856ad364e35~ia64~~ Applicable1,42613-Jul-200818:07Not Applicable
Package_for_kb954475_server_0~31bf3856ad364e35~ia64~~ Applicable1,42913-Jul-200818:07Not Applicable
Package_for_kb954475_server~31bf3856ad364e35~ia64~~ Applicable1,43413-Jul-200818:07Not Applicable
Package_for_kb954475_winpesrv_0~31bf3856ad364e35~ia64~~ Applicable1,42613-Jul-200818:07Not Applicable
Package_for_kb954475_winpesrv~31bf3856ad364e35~ia64~~ Applicable1,43313-Jul-200818:07Not Applicable
Windows Server 2008, x64-based versions
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File nameFile versionFile sizeDateTimePlatform
Amd64_4b86a6c72beaf8c3b95142195c0196bc_31bf3856ad364e35_6.0.6001.22221_none_a294352caaf4adf0.manifestNot Applicable70813-Jul-200818:07Not Applicable
Amd64_microsoft-windows-partitionmanager_31bf3856ad364e35_6.0.6001.22221_none_3e2fae328bf9eff3.manifestNot Applicable9,54212-Jul-200802:31Not Applicable
Package_1_for_kb954475~31bf3856ad364e35~amd64~~ Applicable1,79413-Jul-200818:07Not Applicable
Package_2_for_kb954475~31bf3856ad364e35~amd64~~ Applicable1,96313-Jul-200818:07Not Applicable
Package_3_for_kb954475~31bf3856ad364e35~amd64~~ Applicable1,79913-Jul-200818:07Not Applicable
Package_4_for_kb954475~31bf3856ad364e35~amd64~~ Applicable1,79913-Jul-200818:07Not Applicable
Package_for_kb954475_client_1~31bf3856ad364e35~amd64~~ Applicable1,37513-Jul-200818:07Not Applicable
Package_for_kb954475_client~31bf3856ad364e35~amd64~~ Applicable1,43913-Jul-200818:07Not Applicable
Package_for_kb954475_sc_0~31bf3856ad364e35~amd64~~ Applicable1,42913-Jul-200818:07Not Applicable
Package_for_kb954475_sc~31bf3856ad364e35~amd64~~ Applicable1,43113-Jul-200818:07Not Applicable
Package_for_kb954475_server_0~31bf3856ad364e35~amd64~~ Applicable1,43313-Jul-200818:07Not Applicable
Package_for_kb954475_server~31bf3856ad364e35~amd64~~ Applicable1,43913-Jul-200818:07Not Applicable
Package_for_kb954475_winpesrv_0~31bf3856ad364e35~amd64~~ Applicable1,43013-Jul-200818:07Not Applicable
Package_for_kb954475_winpesrv~31bf3856ad364e35~amd64~~ Applicable1,43713-Jul-200818:07Not Applicable


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates


Article ID: 954475 - Last Review: January 16, 2015 - Revision: 3.0
Applies to
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
kbnosurvey kbarchive kbclustering kbautohotfix kbexpertiseinter kbbug kbfix kbHotfixServer kbqfe KB954475

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