Article ID: 924628 - View products that this article applies to.
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Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/256986/ )Description of the Microsoft Windows registry
Microsoft Internet Explorer may lose its Favorites menu intermittently on a Microsoft Windows 2000-based computer or a Microsoft Windows XP-based computer. This problem occurs if the following conditions are true:
Note The Favorites menu uses the following registry subkey:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\Favorites
This problem occurs because the Client-Side Cache (CSC) Offline Sync Manager denies access to the shared folder when the network is unavailable. When the CSC Offline Sync Manager denies access, it synchronizes the folder content in the local cache from the server.
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
To work around this problem, reset the Favorites folder. To do this, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
The CSC Offline Sync Manager denies access to a shared folder when this shared folder is synchronizing with a computer that is running one of the following operating systems:
For more information about the Internet Explorer 6, visit the following Microsoft Web site:
Steps to reproduce the problem
Article ID: 924628 - Last Review: January 16, 2015 - Revision: 3.0