Article ID: 840634 - View products that this article applies to.
NoticeThis article is intended for advanced computer users. If you are not comfortable with advanced troubleshooting, you might want to ask someone for help or contact support. For information about how to contact support, visit the following Microsoft Web site:
Important These steps may increase your security risk. These steps may also make the computer or the network more vulnerable to attack by malicious users or by malicious software such as viruses. We recommend the process that this article describes to enable programs to operate as they are designed to or to implement specific program capabilities. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this process in your particular environment. If you decide to implement this process, take any appropriate additional steps to help protect the system. We recommend that you use this process only if you really require this process.
When you try to remotely manage a computer that is running Windows XP Service Pack 2 (SP2), you may receive an error message that resembles one of the following error messages:
Computer \\COMPUTERNAME.EXAMPLE.COM cannot be managed. The network path was not found.
Choose 'Connect to another computer' from the Action menu to manage a different computer.
Unable to access the computer ComputerName.
The error was: Access is denied.
Unable to access the computer ComputerName.
The error was: The network path was not found.
Failed to open Group Policy object on ComputerName. You might not have appropriate rights.
Details: The network path was not found.
An object (Computer) with the following name cannot be found: "ComputerName". Check the selected object types and location for accuracy and ensure that you have typed the object name correctly, or remove this object from the selection.
System error 53 has occurred. The network path was not found.
This issue may occur if you try to manage the remote computer by using one of the following Microsoft Management Console (MMC) tools:
To resolve this issue, use one of the following methods.
Method 1 and Method 2 describe how to resolve this issue for each computer. Method 3 describes how to resolve this issue on multiple computers by using Group Policy.
Advanced UsersThese methods are intended for advanced computer users. If you are not comfortable with advanced troubleshooting, you might want to ask someone for help or contact support. For information about how to contact support, visit the following Microsoft Web site:
Method 1: Use the Netsh command-line toolOn the remote Windows XP SP2-based computer, run a netsh command to allow traffic through Windows Firewall on TCP port 445:
Method 2: Use the Graphical User InterfaceOn the remote Windows XP SP2-based computer, modify Windows Firewall to allow incoming TCP traffic on port 445:
Method 3: Use Group Policy to set the 'Allow Remote Administration Exception' policyNote These steps assume that all the computers that you want to manage by using this policy are in the same organizational unit. For more information about how use Group Policy, visit the following Microsoft Web site:
http://technet.microsoft.com/en-us/windowsserver/grouppolicy/default.aspxThese steps assume that Windows Firewall is configured to use the domain profile. The domain profile is the most typical scenario. For more information about Windows Firewall profiles and about how Windows selects the profile to load, see the Deploying Windows Firewall Settings for Microsoft Windows XP with Service Pack 2 guide. To obtain this guide, visit the following Microsoft Web site:
http://www.microsoft.com/downloads/details.aspx?FamilyID=4454e0e1-61fa-447a-bdcd-499f73a637d1&DisplayLang=enTo configure Group Policy to allow the remote administration of your computers, follow these steps.
The client administrative tools are a set of Microsoft Management Console (MMC) snap-ins that let you administer users, computers, services, and other system components on local and remote computers.
For more information about how to connect though Windows Firewall, visit the following Microsoft Web site:
http://msdn2.microsoft.com/en-us/library/aa389286.aspxFor more information about how to enable or disable the Remote Administration Exception, visit the following Microsoft Web site:
http://technet2.microsoft.com/windowsserver/en/library/b8057a7a-a0d3-40b5-8224-ea6a4f5e17231033.mspx?mfr=trueFor more information about related topics, click the following article number to view the article in the Microsoft Knowledge Base:
832578If these articles do not help you resolve the problem or if you experience symptoms that differ from those that are described in this article, search the Microsoft Knowledge Base for more information. To search the Microsoft Knowledge Base, visit the following Microsoft Web site:
(http://support.microsoft.com/kb/832578/ )The Network Path Was Not Found" error message when you use Delprof.exe to delete inactive profiles on a remote computer
http://support.microsoft.comThen, type the text of the error message that you receive, or type a description of the problem in the Search Support (KB) field.