"Stop error code 0x000000C2 (BAD_POOL_CALLER)" error occurs when you print in Windows 2000

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Article ID: 824281 - View products that this article applies to.
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When you try to print a document in Windows 2000 or open a document in Windows Explorer, you may receive the following Stop error message:


This problem may occur when the document contains a bad or a corrupted embedded font.


Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


No prerequisites are required.

Restart Requirement

You must restart your computer after you apply this hotfix.

Hotfix Replacement Information

This hotfix does not replace any other hotfixes.

File Information

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version        Size      File name
   16-Jul-2003  22:13  5.0.2195.6738     42,256  Basesrv.dll      
   16-Jul-2003  22:13  5.0.2195.6762    222,992  Gdi32.dll        
   16-Jul-2003  22:13  5.0.2195.6741    711,440  Kernel32.dll     
   16-Jul-2003  22:13  5.0.2195.6751    333,072  Msgina.dll       
   15-Jul-2003  20:08  5.0.2195.6776  4,858,368  Sp3res.dll       
   16-Jul-2003  22:13  5.0.2195.6766    380,176  User32.dll       
   16-Jul-2003  22:13  5.0.2195.6745    385,808  Userenv.dll      
   16-Jul-2003  22:13  5.0.2195.6775    243,984  Winsrv.dll       
   17-Jan-2003  14:06  5.0.2195.6656    236,304  Cmd.exe          
   08-Jul-2003  21:26  5.0.2195.6770    182,032  Winlogon.exe     
   08-Apr-2003  03:54  5.0.2195.6701     90,232  Rdpwd.sys
   16-Jul-2003  21:32  5.0.2195.6784  1,628,784  Win32k.sys
   16-Jul-2003  22:13  5.0.2195.6741    711,440  Kernel32.dll     
   16-Jul-2003  22:13  5.0.2195.6775    243,984  Winsrv.dll       
   16-Jul-2003  22:13  5.0.2195.6784  1,628,784  Win32k.sys


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.


For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New Naming Schema for Microsoft Windows Hotfix Packages


Article ID: 824281 - Last Review: January 26, 2012 - Revision: 4.0
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows 2000 Advanced Server
kbautohotfix kbhotfixserver kbqfe kbbug kbfix kbwin2000presp5fix KB824281

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