Article ID: 275599 - View products that this article applies to.
This article was previously published under Q275599
When you use the copy and paste or cut and paste functionality in Microsoft Windows Explorer, the following Dr. Watson error message may occur in Explorer.exe:
In addition, the following event may be logged in the Application event log:
Explorer.exe has generated errors and will be closed by Windows. You will need to restart the program. An error log is being created.
Event ID 1002
Description: The shell stopped unexpectedly and Explorer.exe was restarted.
This issue can be caused by shell extensions that are installed when you install Allaire Homesite or Cold Fusion.
To resolve this issue, remove Homesite or Cold Fusion, restart the computer, and then verify that the following files have been removed from the computer: