Article ID: 218802 - View products that this article applies to.
This article was previously published under Q218802
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IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/256986/EN-US/ )Description of the Microsoft Windows Registry
When Key Management (KM) Server administrators choose to issue X.509 v3 certificates (or issue both v1 and v3), they receive the following error message when they click OK on the dialog box that shows the certificate server to use:
The following event is logged in the event viewer application log:
The KMS database had an error - c1031d9f
Event ID: 5017
Description: KMS Admin <domain>\<account> failed to set the CertServer configuration.
The organization name contains a special character such as a comma (,), underscore (_), and so on.
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMSNOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Component: Setup Program
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After you obtain the fix, follow these steps to apply it:
WARNING: If you are using X.509 V1 certificates, the steps listed below remove the key history for all users. If you have users who will still be using X.509.V1, do not run the steps below and please call Microsoft Product Support Services (PSS) and reference this article.
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5.
Article ID: 218802 - Last Review: October 14, 2013 - Revision: 4.4