SMS: Enabling Help Desk Options from Logon Servers Unsupported

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Article ID: 123317 - View products that this article applies to.
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This article discusses enabling Help Desk Options on Systems Management Server clients by default from a logon server.


Administrators cannot modify Registry settings or the DOMAIN.INI file on logon servers to force help desk options on clients to "Yes" or enabled by default.

Remote control in a reasonably secure environment requires that the user intentionally make Help Desk Options available to ensure proper permission is granted. If an administrator is allowed to set Help Desk Options for a client, then important control is removed from the user, who is ultimately responsible for his or her own data security.

It is possible to write an application to modify the SMS.INI file on clients with a Package Command Manager command and to place a copy of WUSER in the startup group. The implementation and use of an application designed to modify SMS.INI is not supported by Microsoft, and is entirely up to the administrator.


Article ID: 123317 - Last Review: February 28, 2014 - Revision: 2.2
  • Microsoft Systems Management Server 1.1 Standard Edition
  • Microsoft Systems Management Server 1.2 Standard Edition
kbnosurvey kbarchive kbconfig kbfaq kbnetwork KB123317

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