Article ID: 878462 - View products that this article applies to.
Expand all | Collapse all

On This Page


Only paid accounts work correctly with Microsoft Outlook Express. Outlook 2003 and Outlook 2007 can use the Outlook Connector to access a free account.

This article is intended for a beginning to intermediate computer user.

Symptoms of the problem

After you configure Microsoft Outlook Express or Microsoft Outlook to access your account, you receive the following error message when you try to download your folders and when you try to send and receive e-mail messages:
Unknown Error
If you click Details, the following error details appear:
HTTPMAIL: 10:09:18 [rx]

HTTP/1.1 402 Access to via Outlook & Outlook Express now requires a subscription. Please sign up at 
If you are running Outlook Express on a Microsoft Windows XP Service Pack 2 (SP2)-based computer, you receive the following error message:
Could not connect to as no longer allows email access via Outlook Express for free accounts.

Steps to resolve the problem

To resolve this issue, use Method 1 for Outlook Express. Use Method 2 for Outlook 2003 and for Outlook 2007.

Method 1: Use Windows Live Mail instead of Outlook Express

Windows Live Mail is an e-mail program that you install on your computer. Windows Live Mail stores messages on your computer. This means that you can access, read, and compose e-mail messages even when you are not connected to the Internet. After you connect, Windows Live Mail will send and receive messages and update your accounts. Windows Live Mail works with popular Web-based e-mail services such as, AOL mail, Google mail, and Yahoo! mail. Windows Live Mail is built to automatically configure many popular e-mail services. To install Windows Live Mail, visit the following Microsoft Web site:

Method 2: Use Outlook 2003 and Outlook 2007 together with the Outlook Connector

For more information about how to use an account in Outlook, visit the following Microsoft Web site: 
Microsoft Office Outlook Hotmail Connector overview


Article ID: 878462 - Last Review: December 27, 2013 - Revision: 9.0
Applies to
  • Microsoft Outlook Express 5.5
  • Microsoft Outlook Express 6.0
  • Microsoft Outlook Express 6.0, when used with:
    • Microsoft Windows XP Home Edition
    • Microsoft Windows XP Professional
  • Microsoft Office Outlook 2003
  • Microsoft Office Outlook 2007
kbresolve kbinternet kbceip kbnomt kbie kbbrowsing kbnetwork kbdialup kbbroadband kbbrowse kberrmsg kbtshoot kbprb KB878462

Give Feedback


Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from