You receive an error message in a program that interacts with Word 2000 when Norton AntiVirus or SystemWorks is installed on your computer

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Article ID: 243579 - View products that this article applies to.
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When you use one of the Microsoft Office programs listed at the beginning of this article, and you use a feature that requires the functions of Microsoft Word, you may experience one of the following symptoms:
  • When you try to insert a Microsoft Word Document object into a program, you receive one of the following error messages:
    Microsoft application can't start the application required to open this object. An error occurred and this feature is no longer functioning properly. Would you like to repair this feature now?
    If you click No to the error message, you receive the following error message:
    Cannot start the source application for this object.
    Failed to create object. Make sure the application is entered in the system registry.
  • When you try to edit text in Microsoft Publisher by using the Edit Story in Microsoft Word command, you receive the following error message:
    A Word Story Editing error occurred. Microsoft Word may be busy, or there may not be enough memory. Wait a moment for Microsoft Word to finish. If this doesn't correct the problem, try making more memory available by saving your work and closing other programs; then try again.
  • When you try to use Automation to control Word with the CreateObject function, you receive the following error message when you try to run the code:
    Run-time error '2147417846 (8001010a) Automation error.
    Note When you try to perform a mail merge from Microsoft Access, you may receive this error message. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
    246018 The automation error 8001010A occurs when you automate Word 2000
  • When you try to perform a mail merge from Microsoft Outlook, you receive the following error message:
    The program for the attachment may not have been installed properly or may have been moved or deleted. Reinstall the program in which the attachment was created.
  • When you try to save or print a file, the Save, Save As, or Print dialog box may appear behind your Office program.
  • When you start Microsoft Word, you receive the following error message:
    visual c++ run time library.
    Run time error:
    winword.exe r6025 pure virtual function call
  • When you try to open a presentation in Microsoft PowerPoint, you receive the following error message:
    PowerPoint found an error that it can't correct. You should save presentations, quit, and then restart PowerPoint.
  • In Microsoft Word, when you click the Page Up button or Page Down button on the vertical scroll bar, Word does not continue to the previous page or next page.
  • When you click New Letter to Contact in Outlook, you receive the following error message:
    Unable to start the Word letter wizard


This behavior may occur if you have any of the following products installed on your computer.

  • Norton AntiVirus 2000
  • Norton AntiVirus 2001
  • Norton AntiVirus 2002
  • Norton SystemWorks 2000
  • Norton SystemWorks 2001
  • Norton SystemWorks 2002


For more information about the Norton AntiVirus Office Plug-in, click the following article number to view the article in the Microsoft Knowledge Base:
329820 How to use Office programs with the Norton AntiVirus Office plug-in

For more information about your Norton AntiVirus or Norton SystemWorks software, see your product documentation.


Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
For more information about hardware and software vendor contact information, visit the following Microsoft Web site:


Article ID: 243579 - Last Review: January 25, 2007 - Revision: 5.4
  • Microsoft Project 2000 Standard Edition
  • Microsoft Excel 2000 Standard Edition
  • Microsoft Office Binder 2000
  • Microsoft Outlook 2000 Standard Edition
  • Microsoft PowerPoint 2000 Standard Edition
  • Microsoft Publisher 2000 Standard Edition
  • Microsoft Word 2000
kbvirus kberrmsg kbtshoot kbdta kbpending kbprb KB243579

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