Article ID: 905999 - View products that this article applies to.
If the Antigen installation fails, the following error may be logged in the event log:
This error is also logged if you stop the Antigen installation before it is completed. This article describes the "Error 1068" error.
Error 1068: The dependency service or group failed to start
When the Antigen installation process starts, Antigen stops the following services as appropriate:
The Antigen services depend on the Exchange Server services, the SharePoint Portal Server services, or the Instant Messaging services, depending on the version of Antigen that you are running. For example, when the Microsoft Exchange Information Store service is stopped, the AntigenService service is also stopped.
When the "Error 1068" error is logged, view the Dependencies tab for the Antigen services to make sure that the services that the Antigen services depend on are not stopped. To view the Dependencies tab, follow these steps:
Article ID: 905999 - Last Review: November 21, 2007 - Revision: 1.4