BUG: Windows Media Player on a hyperthreaded computer stops responding when you transfer DRM files to a portable music player device

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Article ID: 891663 - View products that this article applies to.
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Symptoms

On a computer with hyperthreading enabled, when you transfer lots of Microsoft Windows Media files that are protected with Digital Rights Management (DRM) to a portable music player device, Microsoft Windows Media Player 9 may stop responding (hang) and the transfer may stop.

Resolution

This bug was corrected in Windows XP Service Pack 2 and in Windows Media Player 10.

To update Windows XP to Service Pack 2, visit the Microsoft Windows Update Web site or visit the following Microsoft Web site:
http://support.microsoft.com/windowsxpsp2
For more information about Windows Media Player 10, visit the following Microsoft Web site:
http://www.microsoft.com/windows/windowsmedia/player/10/default.aspx

Status

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 891663 - Last Review: January 16, 2015 - Revision: 4.0
Applies to
  • Microsoft Windows Media Player 9 Series
Keywords: 
kbnosurvey kbarchive kbfix KB891663

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