You receive a "A security problem occurred" error message when you try to play content on a secure Web site in Windows Media Player 10

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Article ID: 885136 - View products that this article applies to.
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When you try to play content that is located on a secure server (https://) in Microsoft Windows Media Player 10, you receive the following error message:
A security problem occurred.
If you click Close, the content does not play. If you click Web Help, you receive an error message that refers to 800C000E. However, you cannot find any help for this error message.

This issue also applies to the Windows Media Player ActiveX control that is embedded in a Web page that is displayed in Internet Explorer.


This issue may occur if the content is located on a Web server and if the following conditions are true:
  • The Secure Sockets Layer (SSL) is enabled on the Web server.
  • Client certificates are required.


To work around this issue, save the content to your local computer before you try to play it. To do this, right-click the content on the secure Web page, and then click Save Target As.


Article ID: 885136 - Last Review: September 23, 2011 - Revision: 3.0
  • Windows Media Player 10
  • Microsoft Encarta Encyclopedia 2000 Deluxe Edition
kbtshoot kbprb KB885136

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