Error message when you try to synchronize video files in Windows Media Player 10

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Article ID: 884841 - View products that this article applies to.
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When you try to synchronize some Motion Pictures Expert Group 2 (MPEG2) or Audio Video Interleaved (AVI) video files in Microsoft Windows Media Player 10 to one of the following devices, the video file is not copied to the device:
  • A Microsoft Windows Mobile-based Portable Media Center device
  • A Microsoft Windows Mobile-based Pocket PC device
  • A Smartphone device
  • A video-capable device
Additionally, you receive one of the following error messages:

Memory could not be allocated because no size has been set.

The remote procedure call failed.

The server threw an exception.


This issue may be caused by an incompatible or older version of the MPEG2 decoder or AVI codec that is installed on your computer.


To resolve this issue, contact your portable device vendor or decoder/codec vendor to inquire about the availability of an update that supports the conversion functionality in Windows Media Player 10.

For information about your hardware manufacturer, visit the following Web site:

More information

Most video files must be converted to a different format before the file can be copied to a Portable Media Center, Pocket PC, Smartphone, or other video-capable device.

The following DVD decoders function correctly in Windows Media Player 10:
  • Intervideo WinDVD
  • Cyberlink PowerDVD
  • NVIDIA NVDVD Decoder
For more information about Cyberlink PowerDVD, visit the following Cyberlink PowerDVD Web site:
For more information about NVIDIA NVDVD Decoder, visit the following NVIDIA NVDVD Decoder Web site:
For more information about Intervideo WinDVD, visit the following Intervideo DVD Web site:
If you are not sure which decoder is installed on your computer, install the Windows XP DVD Decoder Checkup Utility. To download the utility, visit the following Microsoft Web site:
You can use this utility to do the following:
  • Identify the MPEG-2 decoders that are installed on your computer.
  • Identify whether the decoders are compatible with Windows Media Player 10.
  • Choose which installed decoder you want Windows Media Player 10 to use when it synchronizes DVR-MS files to a portable device.
Sometimes, the utility will suggest a Web site where an updated decoder might be available. If the program indicates that you do not have an MPEG-2 decoder installed, consider purchasing one from a vendor.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.


Article ID: 884841 - Last Review: January 13, 2015 - Revision: 5.0
Applies to
  • Windows Media Player 10
  • Microsoft Encarta Encyclopedia 2000 Deluxe Edition
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