Article ID: 824722 - View products that this article applies to.
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On a Systems Management Server (SMS) 2.0 primary site, you may notice a backlog of package (.pkg) files in the SMS\Inboxes\Despoolr.box folder. The SMS despooler component tries to process some instruction (.sni) files up to 100 times, and the following entries appear in Despool.log:
~Cannot open file C:\SMS\inboxes\despoolr.box\receive\2_gv3681.sni. Cause is 11 ~Cannot open the file to verify the signature, Win32 error = 2
This problem may occur when another process (for example, an antivirus program) locks one of the instruction files or one of the package files when the SMS despooler tries to rename the file.
Hotfix InformationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesYou must have SMS Service Pack 5 (SP5) installed to apply this hotfix.
Restart RequirementYou do not have to restart your computer after you apply this hotfix.
Hotfix Replacement InformationThis hotfix does not replace any other hotfixes.
File InformationThe English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Because of file dependencies, the most recent hotfix or feature that contains these files may also contain additional files.
Date Time Version Size File name --------------------------------------------------------- 21-Jul-2003 11:28 2.0.1493.5146 1,630,624 Basesvr.dll
How to Install the Hotfix
To Install the Hotfix Using the Hotfix InstallerNote This installation method is only for Intel-based computers.
To Install the Hotfix Manually
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
In typical operation, the SMS despooler receives an instruction file and a related data file (for example, an .sni file and a .pck file). The SMS despooler processes the instruction file and renames both files. If another process locks the .sni file or the .pck file, the SMS despooler cannot rename the file, and the SMS despooler logs the entries described in the "Symptoms" section earlier in this article.