Article ID: 829884 - View products that this article applies to.
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Microsoft Windows XP may shut down unexpectedly, and you may receive the following Stop error:
0xc0000415 0xe1035170 0x00000000 0x00000000 0x00000000


Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP

   Date         Time   Version        Size     File name
   07-Oct-2003  01:30  5.1.2600.1254   69,120  Dxg.sys
   06-Oct-2003  22:39  5.1.2600.1302   71,168  Videoprt.sys
   06-Oct-2003  22:39  5.1.2600.1302   17,024  Watchdog.sys
   07-Oct-2003  19:34       280,152  Windowsxp-kb829884-x86-enu-express.exe  
   07-Oct-2003  18:33        83,552  Windowsxp-kb829884-x86-enu-symbols.exe  
   07-Oct-2003  18:34       361,568  Windowsxp-kb829884-x86-enu.exe  
   07-Oct-2003  19:28                 139,776  Windowsxp-kb829884-x86-enu.psf

Windows XP 64-bit Edition

   Date         Time   Version        Size     File name
   07-Oct-2003  01:19  5.1.2600.1254  253,184  Dxg.sys
   06-Oct-2003  22:29  5.1.2600.1302  284,672  Videoprt.sys
   06-Oct-2003  22:29  5.1.2600.1302   35,840  Watchdog.sys
   07-Oct-2003  18:34        94,304  Windowsxp-kb829884-ia64-enu-symbols.exe  
   07-Oct-2003  18:34       688,224  Windowsxp-kb829884-ia64-enu.exe  


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

More information

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates


Article ID: 829884 - Last Review: January 12, 2015 - Revision: 5.0
Applies to
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kbwinxpsp2fix kbwinxppresp2fix kbfix kbbug KB829884

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