Internet Explorer Times Out While It Loads Web Pages If Norton Internet Security 2001 or Norton Personal Firewall 2001 Is Installed

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Article ID: 823087 - View products that this article applies to.
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After you install Windows 2000 Service Pack 4 (SP4), you may experience one or both of the following symptoms:
  • Microsoft Internet Explorer times out while it tries to load a Web page.
  • Notifications of incoming calls in Windows NetMeeting are delayed by several minutes.


This issue occurs if Symantec Norton Internet Security 2001 or Norton Personal Firewall 2001 is installed on the computer.


To resolve this issue, contact Symantec technical support to obtain an update for Norton Internet Security 2001 or Norton Personal Firewall 2001. To do this, visit the following Symantec Web site:

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.


For information about your hardware manufacturer, visit the following Web site:
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.


Article ID: 823087 - Last Review: February 27, 2014 - Revision: 3.4
  • Microsoft Windows 2000 Advanced Server SP4
  • Microsoft Windows 2000 Professional SP4
  • Microsoft Windows 2000 Server SP4
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