Article ID: 816543 - View products that this article applies to.
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When you use the System Restore feature in Microsoft Windows XP, you may have to use your old password to log on to Lotus Notes.
This problem occurs because when you create a restore point for System Restore, the Lotus Notes .id file name extension is included in the list of file types to restore. As a result, if you restore your Windows XP computer to a previous restore point, you may have to use your old Lotus Notes password to log on.
Service pack informationTo resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322389/EN-US/ )How to obtain the latest Windows XP service pack
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Note After you install this update, the Windows XP System Restore feature will not restore .id files.
Date Time Size File name ---------------------------------------- 20-Mar-2003 00:57 19,244 Filelist.xml
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.
For additional information about the System Restore feature, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/306084/EN-US/ )HOW TO: Restore the Operating System to a Previous State in Windows XP