Windows System Restore Utility Quits and All Restore Points Are Deleted

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Article ID: 812119 - View products that this article applies to.
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When you run the Windows System Restore utility, the utility may stop running, and all restore points are deleted. When this occurs, the following error is recorded in the system event log:

In this scenario, the System Restore utility restarts the next time that Windows is started, and new restore points are created.


This issue may occur under a rare set of circumstances -- specifically, when a program or programs try to simultaneously access and modify the same file in a way that creates a conflict with the functions of the System Restore utility.

This issue has been reported in connection with RealOne Player by Real Networks.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.


The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.


Article ID: 812119 - Last Review: January 12, 2015 - Revision: 1.2
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Home Edition SP1
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Professional SP1
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