Article ID: 312826 - View products that this article applies to.
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When you either close the lid of your laptop computer or press the closure-detection button for the lid, the back-lit LCD display may not turn off on Windows XP-based computers.
If you manually enter suspend mode by pressing FN-F4, the backlight for the LCD display turns off. This problem does not occur if the laptop is connected to a CRT monitor.
This problem occurs because there is an issue with the code in the Videoprt.sys video miniport driver.
To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322389/EN-US/ )How to Obtain the Latest Windows XP Service Pack
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
File informationThe English-language version of this fix should have the following file attributes or later:
Date Time Version Size File name ----------------------------------------------------- 03-DEC-2001 15:57 5.1.2600.21 65,024 Videoprt.sys
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.
(http://go.microsoft.com/fwlink/?LinkId=151500)for other considerations.
Article ID: 312826 - Last Review: January 12, 2015 - Revision: 1.0