Computer with SpeedStep Hangs When It Wakes Up from an S4 State

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Article ID: 311706 - View products that this article applies to.
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Symptoms

Your laptop computer that supports Intel SpeedStep Technology but that does not support RTC wake-up from S4 (Hibernate) may stop responding (hang) when it resumes from hibernation.

Resolution

To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to Obtain the Latest Windows XP Service Pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this fix should have the following file attributes or later:
   Date       Time   Version      Size       File name
   ------------------------------------------------------
   12-Jun-01  17:01  5.1.2600.22  1,842,176  Ntkrnlmp.exe
   12-Jun-01  17:02  5.1.2600.22  1,896,960  Ntkrnlpa.exe
   12-Jun-01  17:02  5.1.2600.22  1,870,336  Ntkrpamp.exe
   12-Jun-01  17:01  5.1.2600.22  1,874,688  Ntoskrnl.exe

				

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 311706 - Last Review: January 11, 2015 - Revision: 1.0
Applies to
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
Keywords: 
kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kbbug kbenv kbfix kboswin2000fix kbWinXPsp1fix KB311706

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