Article ID: 307274 - View products that this article applies to.
The service pack (SP) that this article describes has been replaced by a newer SP. To resolve this problem, install the most current SP for Windows XP. To install the most current SP, visit the following Microsoft Web site:
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When you shut down your Microsoft Windows XP-based computer, Windows may intermittently stop responding (hang), and you receive the following message:
Saving your settings.
During this time, you may be able to move the pointer, but the computer may not respond when you press CTRL+ALT+DEL.


This problem may occur if all the following conditions are true:
  • You have East Asian Language support installed on your Windows XP-based computer and the Input Method Editor (IME) selected as your default input language.
  • You have the Welcome screen turned on.


To resolve this problem obtain the latest service pack for Microsoft Windows XP. For more information about how to do this, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

This problem was first corrected in Windows XP Service Pack 1.


Article ID: 307274 - Last Review: June 19, 2014 - Revision: 9.0
Applies to
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
kbresolve kbhotfixserver kbqfe kbdownload kbwindowsupdate kbbug kbfix kbshell kbwinxpsp1fix KB307274

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