Some Compaq Programs Cause Mapped Drives to Be Disconnected

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Article ID: 305355 - View products that this article applies to.
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After a few minutes of idle time, your mapped drive or drives may be disconnected, and a red "X" may appear next to the mapped drives in Windows Explorer. After this occurs, and even if you double-click the mapped drive letter, the connection to the server may not be re-established.


This issue can occur if one or more of the following programs are installed on your computer:
  • Compaq Diagnostics for NT
  • Compaq Insight Manager LC Remote Management


To resolve this issue, contact Compaq to inquire about the availability of a fix for this issue.

To work around this issue, uninstall either or both of the following programs:
  • Compaq Diagnostics for NT
  • Compaq Insight Manager LC Remote Management

More information

For additional information about the drive mapping process, click the article number below to view the article in the Microsoft Knowledge Base:
297684 Drive Mapping May Time Out on a Windows 2000-Based Computer
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.


Article ID: 305355 - Last Review: October 26, 2013 - Revision: 3.0
Applies to
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional Edition
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