Article ID: 196535 - View products that this article applies to.
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On a multi-user computer, one or more users may not be able to use the Office programs with the Outlook 2000 Journal. When a user clicks Options on the Tools menu, the Office programs do not appear in the "Also record files from" box when you click Journal Options.
The logon profile for the user does not contain registry information for the Office programs installed on the computer. Because this information is not available to the Windows logon profile, the Journal feature in Outlook does not allow you to record files from the Office programs.
It is recommended that before reinstalling Office 2000 that you disable user profiles. This way the required information will be written to the default profile and will be included in the users profiles. Windows NT users will need to re-install Office as that logged in user.
To disable user profiles on Windows 95/98, follow these steps:
NOTE: Because there are several versions of Windows, the following steps may be different on your computer. If they are, please consult your product documentation to complete these steps.
For more information about manually setting Outlook journal registry entries, please see the following article in the Microsoft Knowledge Base:
196108For more information about automatically recording items in the Journal, click Microsoft Outlook Help on the Help menu, type "Activities that can be automatically recorded in Journal" in the Office Assistant or the Answer Wizard, and then click Search to view the topic.
(http://support.microsoft.com/kb/196108/EN-US/ ): OL2000: Setting Outlook Journal Registry Entries