XADM: Exchange Instant Messenger May Cause Domain Account Lockout After a Password Change

Article translations Article translations
Article ID: 328867 - View products that this article applies to.
This article was previously published under Q328867
This article has been archived. It is offered "as is" and will no longer be updated.
Expand all | Collapse all


If you change the password to a domain by using any version of Microsoft Outlook on a workstation that is also running Exchange Instant Messenger, users may experience that they are locked out of their domain account and they can no longer access the resources in the domain. This lockout occurs after a period of time that is mandated by the Microsoft Windows 2000 Group Policy setting that governs the number of log on attempts.

Note You may experience this symptom if you are running Windows Messenger or MSN Messenger with the Exchange Instant Messenger component.
To resolve this problem, obtain and install the updated Instant Messaging client for Exchange 2000 Server. To do so, visit the following Microsoft Web site:


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.


Article ID: 328867 - Last Review: February 27, 2014 - Revision: 4.2
  • Microsoft Exchange Server 2000 Service Pack 3
  • Microsoft Exchange Server 2000 Service Pack 1
  • Microsoft Exchange 2000 Server Service Pack 2
kbnosurvey kbarchive kbinfo kbqfe KB328867

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com