Article ID: 307164 - View products that this article applies to.
This article was previously published under Q307164
When you try to use a Windows XP Internet-based program, such as Microsoft Windows Media Player or Help and Support Center, and you are using a broadband connection that has an established connection either to a broadband provider or to an Internet Service Provider (ISP) that uses proxy services, the Windows XP program may not detect the active connection.
You may receive either an error message that says "The destination is unreachable" or a prompt that asks you to create or configure the Internet connection.
This behavior can occur if you use the New Connection Wizard to create the broadband connection. The New Connection Wizard does not by default enable proxy automatic detection for broadband connections that require authentication.
To resolve this behavior, edit the connection settings for the broadband connection to enable automatic detection:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.