Support for Microsoft OneNote 2010 and 2007

Help and support for Microsoft OneNote. Links to customer service and technical solutions, downloads, add-ins, templates, and answers to top issues.

Support options and resources

Self-support options

Office 2010 help and how to
Visit the Office help and how to center to get all you can out of OneNote.

Fix it solution center
Find automated solutions for your issues in the Fix it solution center

Office 2010 Service Pack 1 (SP1) is available
Microsoft Office 2010 Service Pack 1 (SP1) provides the latest updates for Office 2010 including improvements in stability, performance, and in security.

RSS Feed for recently published Knowledge Base articles
Subscribe to or view the most recent Knowledge Base articles for Office OneNote.

Search the Microsoft Knowledge Base
Search the Microsoft Knowledge Base for technical solutions to common OneNote 2010 break-fix issues.

Search the Microsoft Knowledge Base
Search the Microsoft Knowledge Base for technical solutions to common OneNote 2007 break-fix issues.

Self-support options for work

IT Pros: Office TechCenter on TechNet
Visit the Office TechCenter on TechNet for advanced troubleshooting and guidance for IT Pros.

Developers: Office Developer Center on MSDN
Visit the Office Developer Center on MSDN to learn about Office development.

Microsoft Partners: Visit the Microsoft Partner Network
Microsoft Partners can access unlimited online support via the Microsoft Partner Network.

Microsoft Community for OneNote
Post a question or browse for solutions in the Office Community forums.

IT Pros: Microsoft TechNet Office forums
Post a question or browse for solutions in the Microsoft TechNet Office forums.

Developers: Microsoft MSDN Software Development for Office forums
Post a question or browse for solutions in the MSDN Software Development for Office forums.

Get non-technical or customer service assistance
For general inquiries about Microsoft products and services visit our Contact Us page.

Technical support options

Get Microsoft technical support
To contact a Microsoft support professional, click on the product and version below that is applicable to you. We’ll ask you a few questions to help us determine what your support options are. The support options may include email, on-line submission or phone support.

To find out what version you have, click the Start button, click to show all programs, click the Office folder and view the version listed with the program names.

Technical support options for work

IT Pros: Contact a Microsoft Support Professional using your TechNet subscription
As a TechNet Plus subscriber, you are entitled to receive two (2) complimentary incidents and a 20 percent discount on any additional phone incidents you purchase. Learn more.

Developers: Contact a Microsoft Support Professional using your MSDN subscription
As an MSDN subscriber, you may be entitled to receive up to four (4) technical support incidents depending on your subscription level. These support incidents can be used to resolve technical break-fix issues in a non-production environment and are the equivalent of paid Professional Support incidents. You can use a technical support incident to find a solution to a production issue if you can replicate that issue in a non-production environment. Learn more.

Microsoft Premier Customers: Visit Microsoft Premier Online for troubleshooting resources or to submit an incident online
Enterprise customers with a Premier account can visit Microsoft Premier Online for troubleshooting information or to open a support incident with a Microsoft support professional.

Microsoft Partners: Access unlimited online support via the Microsoft Partner Network
Microsoft Partners can access unlimited online support via the Microsoft Partner Network.

Top issues

Top issues

The "Send To OneNote 2007" printer is missing in the Print dialog box in a 2007 Office program
Learn how to resolve the issue and print to OneNote.

Error message: "This section is from a later version of OneNote and cannot be opened"
Get a workaround to open and save files as different versions of OneNote.

Recover deleted notes
Recover deleted sections, pages, subpages, and content.

Work together in a shared notebook
View this online course to help you with co-authoring, permissions and sharing notebooks.

Share notebooks in OneNote 2010
Expand your knowledge about different ways to share workbooks.

Browse related solution centers

To learn more about related products or topics, click on a solution center listed below.

Learn more

Using OneNote

Office help and how to
Microsoft Office Online is the ultimate resource for Microsoft Office information including templates, how tos, downloads and more.

Get started with OneNote 2010
Transition from an earlier version of Office? Learn what’s new or find basic instruction for first time use.

Get started with OneNote 2007
Learn about the changes in Office 2007 and see what is new in this previous version.

Office training
Review the featured courses for online training.

Activating Office 2010
Get information on how to activate your Microsoft 2010 programs.

Use Microsoft OneNote Mobile
See how to take new notes and open existing OneNote notebooks right on your phone.

Office 2010 Trial expired? Get the full version today at Microsoft Store.
Continue to use Office 2010 have the essential tools you need to complete work, school and household projects efficiently.

Support lifecycle

Learn more about the Office support lifecycle

Support lifecycle policy page
Visit the Microsoft support lifecycle policy page to view Microsoft’s guidelines for product support from availability to end of product lifecycle.

Office support lifecycle policies
View the support lifecycle policy information for the Office family of products.

OneNote 2010
Learn more about what end of support means for OneNote 2010.

OneNote 2007
Learn more about what end of support means for OneNote 2007.

View support lifecycle information

Office family product support lifecycle FAQ
Get more specific information about Office family of products.

Last Review : December 9, 2014