Unlimited free Chat support is available to Microsoft Premium Support Beta Participants only, during these hours of operation: Monday - Friday, 5:00 A.M. - 9:00 P.M.; Saturday, 6:00 A.M. - 3:00 P.M.; and Sunday, 6:00 A.M. - 3:00 P.M., Pacific Time.

Major credit cards accepted

Pursuant to the European Union Digital VAT Directive as of July 1, 2003, European Union customers will be charged VAT (Tax) on all support services . Customers outside of the EU VAT (Tax) will not be charged. In certain circumstances local taxes may apply. Please find our Terms & Conditions at : http://support.microsoft.com/termsandconditions

For further VAT information please visit http://support.microsoft.com/vat/[ln]

This is a test. Please ignore.

Important notice for users of Office 2003: To continue receiving security updates for Office, make sure that you're running Office 2003 Service Pack 3 (SP3). The support for Office 2003 ends April 8, 2014. If you’re running Office 2003 after support ends, to ensure that you will receive all important security updates for Office you need to upgrade to a later version such as Office 365 or Office 2013. For more information, see Support is ending for Office 2003.
Support is ending for Windows XP

Support for Windows XP is ending on April 8, 2014. If you're running this version after support ends, you won't get security updates for Windows.

Visit the Microsoft Equipt site to see support options that are available.

For help with Excel that is part of an Office 2010 suite, click here. Select your Office 2010 version from the product list to see available support options. If you are asked for a Product Identification Number (PID), use your Office 2010 PID. Click here to learn how to locate your PID.

A newer version of the Excel viewer is available and can support the new Office 2007 file formats.
Download the free viewer at http://www.microsoft.com/downloads/details.aspx?familyid=1CD6ACF9-CE06-4E1C-8DCF-F33F669DBC3A&displaylang=en

For installation issues, please refer to the Expression Web Forum for additional assistance.

PLEASE NOTE: Upon submitting a support request using the Microsoft Online Assistance Support (OAS) tool and your FAST Access & Contract Identification Numbers (Access ID and Contract ID), support services will be provided under your existing applicable FAST License Agreement, including the Service Level Objectives contained in that agreement. Microsoft Support offerings are not applicable for a support request for any of the FAST Products sold via the Microsoft FAST Subsidiary.

  • Microsoft FAST Customers with an active FAST license agreement have been granted support entitlement, via the use of Access and Contract Identification Numbers (Access ID and Contract ID), to use this portal to receive support services for FAST Products. For more information on this, please visit the Microsoft Pathways website by clicking here.
  • Support services are provided in English language as outlined in the FAST license agreement. Upon selecting a FAST Product in the Microsoft Online Assistance Support (OAS) tool your requests will be redirected to the North America OAS tool.

Free support for Windows Hardware Certification Kit ends close of Business Friday December 14th.

Thank you for your interest in the HealthVault Device Driver Development Package. This support channel is designed for developers who want to develop medical devices that work with HealthVault.

If you are a device driver developer, you can find answers to your questions and engage with our developer support team in the MSDN Forum. For more information about our Device Logo Program, visit the "Works with Microsoft HealthVault" page on MSDN.

If you are a customer who needs support for a non-medical device (for example, a sound card, a DVD driver, or a display driver) please visit http://support.microsoft.com, search for the version of Windows that you are running, and then select that option for an expert in that area.

If you are a customer who needs support for a medical device, you can receive support from our HeathVault Consumer Support team.

Hotmail Active Views

Have a question? To obtain free support, check out our Microsoft Community. There, you can search for answers or ask other users specific questions. Click the following link to visit the Microsoft Community Forums: http://answers.microsoft.com/en-us/ie/forum/ie10/?filter=answered

To learn more about your support options, please contact Microsoft at the following telephone number: (800) 642-7676

Advanced issues are not supported. For more information about advanced issues, please click here.

Note The Microsoft Internet Explorer 6.0 product is currently supported only when your computer is running the Microsoft Windows XP operating system.

If you purchased your operating system separately, you are eligible to use any available support incidents included with your operating system toward this product. To review the support options for your operating system, select your version from the product list.

Have a question? To obtain free support, check out our Microsoft Community. There, you can search for answers or ask other users specific questions. Click the following link to visit the Microsoft Community Forums: http://answers.microsoft.com/en-us/ie/forum/?filter=answered

For more help with Internet Explorer, you can also contact Microsoft to learn more about support options and pricing: (800) 642-7676

Advanced issues are not supported. For more information about advanced issues, please click here.

Have a question? To obtain free support, check out our Microsoft Community. There, you can search for answers or ask other users specific questions. Click the following link to visit the Microsoft Community Forums: http://answers.microsoft.com/en-us/ie/forum/?filter=answered

You may also be eligible for telephone support if your issue causes your computer to crash or if Internet Explorer 9 Beta does not let you browse all sites. To learn more about your support options, please contact Microsoft at the following telephone number: (800) 642-7676

Advanced issues are not supported. For more information about advanced issues, please click here.

Have a question? To obtain free support, check out our Microsoft Community. There, you can search for answers or ask other users specific questions. Click the following link to visit the Microsoft Community Forums: http://answers.microsoft.com/en-us/ie/forum/?filter=answered

To learn more about your support options, please contact Microsoft at the following telephone number: (800) 642-7676

Advanced issues are not supported. For more information about advanced issues, please click here.

For help with Microsoft Office Language Packs, you can use the support options that are included with your Microsoft Office suite. Select your Microsoft Office version from the product list. When you are asked for a product ID (PID), enter your PID to access the support options that are available for you.

Note: Support hours are affected by holidays, company meetings and events, and severe weather. Microsoft Business Solutions Developer Support team hours are Monday - Friday, 6:00 A.M. - 3:00 P.M.

Unlimited installation-only telephone support is available at no charge until January 15, 2007. Fees charged by third parties, telephone costs, and Internet connection time are not included.

If your Microsoft product was already installed on your computer when you purchased the computer and you purchased a product key to activate your product, you might be eligible for a period of no-charge telephone support. Some issues might require more advanced support for which there is a charge. To see whether you are eligible for the period of no-charge telephone support, telephone Microsoft support at 1-800-MICROSOFT.

If your Microsoft product was already installed on your computer when you purchased the computer and you purchased a product key to activate your product, you might be eligible for a period of no-charge telephone support or no-charge e-mail support or both. Some issues might require more advanced support for which there is a charge.

You may be eligible for a complimentary Personal Support contract with unlimited incidents for one year. To learn more about this promotion, visit http://www.microsoft.com/office/accountingsupport/.

If your Microsoft product was already installed on your computer when you purchased the computer and you purchased a product key to activate your product, you might be eligible for a period of no-charge telephone support or no-charge e-mail support or both. Some issues might require more advanced support for which there is a charge.

Support for billing issues that relate to changing a subscription, updating account information, product information, billing inquiries, password resets, and refund requests are provided at no charge.

For help with OneNote that is part of an Office 2010 suite, click here. Select your Office 2010 version from the product list to see available support options. If you are asked for a Product Identification Number (PID), use your Office 2010 PID. Click here to learn how to locate your PID.

The version of Excel you are seeking support for might not be eligible for free support through Microsoft. A newer version of Excel is available and is eligible for limited support at no charge. Check out the features you're missing and watch a short video on Office 2010.

Microsoft Office 2010 gives you powerful new tools to express your ideas, solve problems, and connect with people. Are you ready?

Order your copy of Office 2010 today.

For help with Excel that is part of an Office 2007 suite, click here. Select your Office 2007 version from the product list to see available support options. If you are asked for a Product Identification Number (PID), use your Office 2007 PID. Click here to learn how to locate your PID.

The version of Excel you are seeking support for might not be eligible for free support through Microsoft. A newer version of Excel is available and is eligible for limited support at no charge. Check out the features you're missing and watch a short video on Office 2010.

Microsoft Office 2010 gives you powerful new tools to express your ideas, solve problems, and connect with people. Are you ready?

Order your copy of Office 2010 today.

The version of Office you are seeking support for might not be eligible for free support through Microsoft. A newer version of Office is available and is eligible for limited support at no charge. Check out the features you're missing and watch a short video on Office 2010.

Microsoft Office 2010 gives you powerful new tools to express your ideas, solve problems, and connect with people. Are you ready?

Order your copy of Office 2010 today.

The FrontPage brand has been retired and replaced with Expression Web to support the latest web standards.

Upgrade to Expression Web

The version of Office you are seeking support for might not be eligible for free support through Microsoft. A newer version of Office is available and is eligible for limited support at no charge. Check out the features you're missing and watch a short video on Office 2010.

Microsoft Office 2010 gives you powerful new tools to express your ideas, solve problems, and connect with people. Are you ready?

Order your copy of Office 2010 today.

The version of OneNote you are seeking support for might not be eligible for free support through Microsoft. A newer version of OneNote is available and is eligible for limited support at no charge. Check out the features you're missing and watch a short video on Office 2010.

Microsoft Office 2010 gives you powerful new tools to express your ideas, solve problems, and connect with people. Are you ready?

Order your copy of Office 2010 today.

For help with OneNote that is part of an Office 2007 suite, click here. Select your Office 2007 version from the product list to see available support options. If you are asked for a Product Identification Number (PID), use your Office 2007 PID. Click here to learn how to locate your PID.

The version of OneNote you are seeking support for might not be eligible for free support through Microsoft. A newer version of OneNote is available and is eligible for limited support at no charge. Check out the features you're missing and watch a short video on Office 2010.

Microsoft Office 2010 gives you powerful new tools to express your ideas, solve problems, and connect with people. Are you ready?

Order your copy of Office 2010 today.

The version of Outlook you are seeking support for might not be eligible for free support through Microsoft. A newer version of Outlook is available and is eligible for limited support at no charge. Check out the features you're missing and watch a short video on Office 2010.

Microsoft Office 2010 gives you powerful new tools to express your ideas, solve problems, and connect with people. Are you ready?

Order your copy of Office 2010 today.

For help with Outlook that is part of an Office 2007 suite, click here. Select your Office 2007 version from the product list to see available support options. If you are asked for a Product Identification Number (PID), use your Office 2007 PID. Click here to learn how to locate your PID.

The version of Outlook you are seeking support for might not be eligible for free support through Microsoft. A newer version of Outlook is available and is eligible for limited support at no charge. Check out the features you're missing and watch a short video on Office 2010.

Microsoft Office 2010 gives you powerful new tools to express your ideas, solve problems, and connect with people. Are you ready?

Order your copy of Office 2010 today.

The version of PowerPoint you are seeking support for might not be eligible for free support through Microsoft. A newer version of PowerPoint is available and is eligible for limited support at no charge. Check out the features you're missing and watch a short video on Office 2010.

Microsoft Office 2010 gives you powerful new tools to express your ideas, solve problems, and connect with people. Are you ready?

Order your copy of Office 2010 today.

For help with PowerPoint that is part of an Office 2007 suite, click here. Select your Office 2007 version from the product list to see available support options. If you are asked for a Product Identification Number (PID), use your Office 2007 PID. Click here to learn how to locate your PID.

The version of PowerPoint you are seeking support for might not be eligible for free support through Microsoft. A newer version of PowerPoint is available and is eligible for limited support at no charge. Check out the features you're missing and watch a short video on Office 2010.

Microsoft Office 2010 gives you powerful new tools to express your ideas, solve problems, and connect with people. Are you ready?

Order your copy of Office 2010 today.

The version of Publisher you are seeking support for might not be eligible for free support through Microsoft. A newer version of Publisher is available and is eligible for limited support at no charge. Check out the features you're missing and watch a short video on Office 2010.

Microsoft Office 2010 gives you powerful new tools to express your ideas, solve problems, and connect with people. Are you ready?

Order your copy of Office 2010 today.

For help with Publisher that is part of an Office 2007 suite, click here. Select your Office 2007 version from the product list to see available support options. If you are asked for a Product Identification Number (PID), use your Office 2007 PID. Click here to learn how to locate your PID.

The version of Publisher you are seeking support for might not be eligible for free support through Microsoft. A newer version of Publisher is available and is eligible for limited support at no charge. Check out the features you're missing and watch a short video on Office 2010.

Microsoft Office 2010 gives you powerful new tools to express your ideas, solve problems, and connect with people. Are you ready?

Order your copy of Office 2010 today.

The version of Word you are seeking support for might not be eligible for free support through Microsoft. A newer version of Word is available and is eligible for limited support at no charge. Check out the features you're missing and watch a short video on Office 2010.

Microsoft Office 2010 gives you powerful new tools to express your ideas, solve problems, and connect with people. Are you ready?

Order your copy of Office 2010 today.

For help with Word that is part of an Office 2007 suite, click here. Select your Office 2007 version from the product list to see available support options. If you are asked for a Product Identification Number (PID), use your Office 2007 PID. Click here to learn how to locate your PID.

The version of Word you are seeking support for might not be eligible for free support through Microsoft. A newer version of Word is available and is eligible for limited support at no charge. Check out the features you're missing and watch a short video on Office 2010.

Microsoft Office 2010 gives you powerful new tools to express your ideas, solve problems, and connect with people. Are you ready?

Order your copy of Office 2010 today.

If your machine has automatically downloaded the Office Outlook 2007 update KB 2412171, you may experience one or all of these issues in Outlook 2007:

  • There is a delay when switching between email folders in the navigation pane
  • The Auto Archive feature is no longer available
  • You encounter errors when sending or receiving email

For information on this problem, view this article in the Microsoft Knowledge base:

Microsoft Outlook 2007 may experience Send/Receive or performance issues after a recent update has been installed on the computer

For help with Outlook that is part of an Office 2010 suite, click here. Select your Office 2010 version from the product list to see available support options. If you are asked for a Product Identification Number (PID), use your Office 2010 PID. Click here to learn how to locate your PID.

For help with PowerPoint that is part of an Office 2010 suite, click here. Select your Office 2010 version from the product list to see available support options. If you are asked for a Product Identification Number (PID), use your Office 2010 PID. Click here to learn how to locate your PID.

A newer version of the PowerPoint viewer is available and can support the new Office file formats.
Download the free viewer at http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=cb9bf144-1076-4615-9951-294eeb832823

The version of Excel you are seeking support for might not be eligible for free support through Microsoft. A newer version of Excel is available for pre-order.

Microsoft Office 2010 gives you powerful new tools to express your ideas, solve problems, and connect with people. Are you ready? Office 2010 releases in June! Learn more about Office 2010 and experience the new features!

Pre-Order your copy of Office 2010 today.

The version of Office you are seeking support for might not be eligible for free support through Microsoft. A newer version of Office is available for pre-order.

Microsoft Office 2010 gives you powerful new tools to express your ideas, solve problems, and connect with people. Are you ready? Office 2010 releases in June! Learn more about Office 2010 and experience the new features!

Pre-Order your copy of Office 2010 today.

The version of OneNote you are seeking support for might not be eligible for free support through Microsoft. A newer version of OneNote is available for pre-order.

Microsoft Office 2010 gives you powerful new tools to express your ideas, solve problems, and connect with people. Are you ready? Office 2010 releases in June! Learn more about Office 2010 and experience the new features!

Pre-Order your copy of Office 2010 today.

The version of Outlook you are seeking support for might not be eligible for free support through Microsoft. A newer version of Outlook is available for pre-order.

Microsoft Office 2010 gives you powerful new tools to express your ideas, solve problems, and connect with people. Are you ready? Office 2010 releases in June! Learn more about Office 2010 and experience the new features!

Pre-Order your copy of Office 2010 today.

The version of PowerPoint you are seeking support for might not be eligible for free support through Microsoft. A newer version of PowerPoint is available for pre-order.

Microsoft Office 2010 gives you powerful new tools to express your ideas, solve problems, and connect with people. Are you ready? Office 2010 releases in June! Learn more about Office 2010 and experience the new features!

Pre-Order your copy of Office 2010 today.

The version of Publisher you are seeking support for might not be eligible for free support through Microsoft. A newer version of Publisher is available for pre-order.

Microsoft Office 2010 gives you powerful new tools to express your ideas, solve problems, and connect with people. Are you ready? Office 2010 releases in June! Learn more about Office 2010 and experience the new features!

Pre-Order your copy of Office 2010 today.

The version of Word you are seeking support for might not be eligible for free support through Microsoft. A newer version of Word is available for pre-order.

Microsoft Office 2010 gives you powerful new tools to express your ideas, solve problems, and connect with people. Are you ready? Office 2010 releases in June! Learn more about Office 2010 and experience the new features!

Pre-Order your copy of Office 2010 today.

For help with Publisher that is part of an Office 2010 suite, click here. Select your Office 2010 version from the product list to see available support options. If you are asked for a Product Identification Number (PID), use your Office 2010 PID. Click here to learn how to locate your PID.

Warning - Customers who are currently supported by a system builder or an OEM and choose to install Microsoft Windows Server 2003, Enterprise x64 Edition without consulting their computer’s manufacturer may void their support contract with that manufacturer.

Warning - Customers who are currently supported by a system builder or an OEM and choose to install Microsoft Windows Server 2003, Standard x64 Edition without consulting their computer’s manufacturer may void their support contract with that manufacturer.

No charge support for Silverlight is available for install and uninstall issues only.

Limited support is available for Microsoft SQL Server Migration Assistant on non-Advisory issues that are submitted by email. Responses are generally sent within 24 hours. This limited support is available at no charge. If you require a response in a shorter timeframe, you may call (800) 930-4900 or TDD/TTY (800) 892-5234. However, standard fees will apply.

For additional information about migrating to SQL Server 2008, refer to this Microsoft web site:

Migrating to SQL Server 2008 R2

Upgrade to Expression Web

The version of FrontPage you are seeking support for might not be eligible for free support through Microsoft. The FrontPage brand has been retired and replaced with Expression Web to support the latest web standards.

Upgrade to Office 2007

The version of Excel you are seeking support for might not be eligible for free support through Microsoft. A newer version of Excel is available and is eligible for limited support at no charge. Check out the features you're missing.

Upgrade to Office 2007 today and get a free upgrade to Office 2010 upon availability. Learn more about the Microsoft Office 2010 Technology Guarantee and explore all the new features in Microsoft Office 2010.

Upgrade to Office 2007 and the Office 2007 Proofing Tools

The version of Office you are seeking support for might not be eligible for free support through Microsoft. A newer version of Office is available and is eligible for limited support at no charge. Check out the features you're missing.

Upgrade to Office 2007 and the Office 2007 Proofing Tools today and get a free upgrade to Office 2010 upon availability. Learn more about the Microsoft Office 2010 Technology Guarantee and explore all the new features in Microsoft Office 2010.

Support is available to help you download and install service packs. For all other Windows Vista support issues, please click the following link to choose your product from the list:

Windows Vista product list

Free support is also available from the Microsoft Community community where you can search for answers or ask other users specific questions. Click the following link to visit the Microsoft Community Forums: Microsoft Community

Support is available to help you download and install service packs. For all other Windows Vista support issues, please click the following link to choose your product from the list:

Windows Vista product list

Free support is also available from the Microsoft Community community where you can search for answers or ask other users specific questions. Click the following link to visit the Microsoft Community Forums: Microsoft Community

Note Microsoft LifeCam VX-500 is the same product with Microsoft LifeCam VX-700. You can use information here to get support for Microsoft LifeCam VX-700 as well as Microsoft LifeCam VX-500.

If you purchased your operating system separately, you are eligible to use any available support incidents included with your operating system toward this product. To review the support options for your operating system, select your version from the product list.

New Disclaimer:

NOTE: Live@edu service will end on October 1, 2013 when all Live@edu customers are upgraded to Office 365. To obtain Support for Office 365, please visit the Microsoft Online Portal and click the support tab or login to http://portal.microsoftonline.com.

If you have not upgraded to O365 yet, make sure that you’re getting the latest announcements and alerts, sign in to the Service Management Portal, click Institution Profile, and update your contact information.

This is the support page for Windows Live@edu. To obtain support for Windows Live, please start at the Windows Live Solution Center.

If you are a student please contact your institution’s IT department for assistance with your Live@edu account. Microsoft may not have access to your institution’s on-premises data and services that may be required to resolve your question.

Windows Live Service Provider Program

For service outages, please check current service status.
For specific account service status, please login using user credentials to Windows Live.

Important: Sign in with one WLID that will be used by all of the Escalation Support personnel in your organization to submit and review tickets.

If you have any questions regarding a Windows RT device, please contact your device manufacturer or call Microsoft for further assistance.
Windows Phone Consumer Escalation
Windows Phone Services Escalation

Chat and e-mail support is available for customers residing in the United States and Canada. Please note that the support for Microsoft Windows XP is now in the Extended Support Phase as outlined in the Windows XP Support Lifecycle page.

Support is available for customers residing in the United States and Canada. Please note that the support for Microsoft Windows XP Media Center 2004 is now in the Extended Support Phase as outlined in the Windows XP Support Lifecycle page.

Support is available for customers residing in the United States and Canada. Please note that the support for Microsoft Windows XP Professional x64 is now in the Extended Support Phase as outlined in the Windows XP Support Lifecycle page.

Free unlimited installation and compatibility support is available for Windows XP, but only for Service Pack 3 (SP3). For more information about this policy, visit the Windows XP Support Lifecycle page located at http://support.microsoft.com/lifecycle/?p1=3223. Availability of chat or e-mail support differs depending on your geographic location. For customers residing in North America or Canada, chat and e-mail support is available.

Some issues may require more advanced support for which there is a charge.

For all other Windows XP issues, visit the Help and Support site at http://support.microsoft.com/oas/default.aspx?gprid=1173, and then choose your product.

Warning - Customers who are currently supported by a system builder or an OEM and choose to install Microsoft Windows XP Professional x64 Edition without consulting their computer’s manufacturer may void their support contract with that manufacturer.

Windows Live Mobile/Live Connect Partner Support

For Microsoft service outages, please check here.
For Live Connect service status, please check here.

For help with Windows Media Player 11, you can use the support options included with Windows Vista or Windows XP. Select your Windows Vista version or Windows XP version from the product list to see available support options. If asked for a PID, use your Window Vista PID or Windows XP PID.

For help with Word that is part of an Office 2010 suite, click here. Select your Office 2010 version from the product list to see available support options. If you are asked for a Product Identification Number (PID), use your Office 2010 PID. Click here to learn how to locate your PID.

A newer version of the Word viewer is available and can support the new Office file formats.
Download the free viewer at http://www.microsoft.com/downloads/details.aspx?FamilyID=3657ce88-7cfa-457a-9aec-f4f827f20cac&displaylang=en

Have a question?

To obtain free support downloading & installing a Windows Update, check out our Microsoft Community. There, you can search for answers or ask other users specific questions.

If you’ve completed a Windows Update on Windows 7 and are having issues, you may be eligible for free assisted support from Microsoft. To learn more about your support options and pricing call Customer Service.

Support Phone No. in West, East and Central Africa

Attention Microsoft Office Outlook Live users: For all billing and/or account inquiries related to your Microsoft Office Outlook Live offer, please visit Contact Outlook Live.

Unlimited free support is available to MSN Subscribers only.

Unlimited free support is available to MSN Subscribers only. If you are a Microsoft Office Outlook Live subscriber visit the Microsoft Office Outlook Live support options page.

E-mail support for Windows Live Robots can be obtained by going to the "Contact Us: Windows Live Robots" page at http://go.microsoft.com/?linkid=4426469.

E-mail support for MSN Messenger Activity API can be obtained by going to the "Contact Us: MSN Messenger Activity API" page at http://go.microsoft.com/?linkid=4320003.

E-mail support for Passport Network can be obtained by going to the "Contact Us: Passport Network Partners" page at http://go.microsoft.com/?linkid=4426470.

E-mail support for Subscription and Commerce System can be obtained by going to the "Contact Us: Subscription and Commerce System" page at http://go.microsoft.com/?linkid=4320004.

Later versions of Hexic Deluxe and Mozaki Blocks Deluxe are supported by Oberon Media, Inc. Early versions that are supported by Microsoft will have a Product ID value in the game's About dialog box. To find the ID, right-click the title bar, and then click About.

To obtain assistance from Oberon Media, Inc., send e-mail to support@oberon-media.com or use the contact information found in the ReadMe.txt file in the game's Installation folder.

For help with Internet Explorer 7 on Windows Vista, you can use the support options included with Windows Vista. Select your Windows Vista version from the product list to see available support options. If asked for a PID, use your Window Vista PID.

Attention MSN Messenger customers: If your question is regarding the operation of MSN Messenger or starting a game in MSN Messenger, contact MSN Messenger to submit your question.

Support is provided in English https://support.microsoft.com/oas/default.aspx?LN=en-us&prid=12480&acty=Start&ctl=Region&wf=Workflow&In=en-us&x=9&y=8&st=1

Managed Forum

The HealthVault Forums allow you to search a growing archive of technical questions and answers. If an answer cannot be found in search, you can ask a new question, be notified when there are replies, and mark the appropriate reply as an answer.

Please see the Microsoft HealthVault Forum.

Managed Forum

The TechNet Forums allow you to search a growing archive of technical questions and answers. If an answer can’t be found in search, you can ask a new question, be notified when there are replies, and mark the appropriate reply as an answer.

Microsoft System Center Essentials Managed Forum

MBS_note_text

  • If you have an active Microsoft Dynamics Business Ready Advantage or Business Ready Advantage Plus support plan, please visit the CustomerSource website to access your support options (where available).
  • If you have a Software Assurance Agreement or you wish to select a different payment method for support, please select an applicable support topic below and press continue.
  • If you have a Microsoft Premier Support contract go to My Premier Online.
  • Microsoft Business Solution Competency Partners can visit PartnerSource for online Microsoft Dynamics support resources or you can select available support options on the Microsoft Partner Portal.

  • Note: For more information about the various countries where Microsoft makes localized and/or translated versions of Microsoft Dynamics ERP software generally available, click on localization by product.

Attention Money users: If you purchased a download version of Money from Microsoft and have a question or problem related to billing for that purchase, please visit http://support.msn.com/contactus.aspx?productkey=msmoney.

Unlimited installation support is available by phone at no charge.

For a list of product support options, FAQs, downloads, training materials, and other information, visit the Microsoft Office Live Meeting Help and Support Web site at http://support.microsoft.com/ph/925.

This product may be supported at no-charge by your computer manufacturer. Contact your computer manufacturer for support, or continue to see your Microsoft support options.
Microsoft Corporation does not guarantee or warrant third party (i.e. non-Microsoft) products or services, nor does Microsoft Corporation assume any liability or responsibility for the quality or performance of any product or service sold to you by any third party.
  • TechNet provides detailed How-To information for IT professionals about Microsoft products.
  • MSDN provides detailed information for development professionals about Microsoft products.
  • Premier SupportCustomizable support options for businesses with complex support requirements. See the Microsoft Services Business Support Web site for an overview of Premier Support and the Essential Support Standard Plan.
  • Essential SupportPrepackaged support options to help meet businesses' foundational support requirements. See the Microsoft Services Business Support Web site for an overview of Premier Support and the Essential Support Standard Plan.
  • Compaq Partner Services provides support for Microsoft BizTalk Server, pricing is based on the scope of the project.
  • Consulting Services (pricing is based on the scope of the project) providing on-site consulting or sustained account management services.
  • Solution Support is available for Enterprise clients who require solution architecture assistance for Microsoft products and services.
  • MapPoint .NET Newsgroup Ask your peers a question, no-charge 24-hours a day.
  • Essential SupportPrepackaged support options to help meet businesses' foundational support requirements. See the Microsoft Services Business Support Web site for an overview of Premier Support and the Essential Support Standard Plan.
  • Premier SupportCustomizable support options for businesses with complex support requirements. See the Microsoft Services Business Support Web site for an overview of Premier Support and the Essential Support Standard Plan.
  • MSDN provides detailed information for development professionals about Microsoft products.
  • TechNet provides detailed How-To information for IT professionals about Microsoft products.
  • MSDN provides detailed information for development professionals about Microsoft products.
  • Premier SupportCustomizable support options for businesses with complex support requirements. See the Microsoft Services Business Support Web site for an overview of Premier Support and the Essential Support Standard Plan.
  • Essential SupportPrepackaged support options to help meet businesses' foundational support requirements. See the Microsoft Services Business Support Web site for an overview of Premier Support and the Essential Support Standard Plan.
  • Solution Support is available for Enterprise clients who require solution architecture assistance for Microsoft products and services.
  • Partner Online Technical Communities Access unlimited, no cost online technical support for Microsoft products and technologies as part of your Microsoft Partner Network benefits.
  • Technical Communities may provide blogs, technical chats, webcasts, user groups, forums, and newsgroups to help you solve your problem at no charge.
  • TechNet provides detailed How-To information for IT professionals about Microsoft products.
  • MSDN provides detailed information for development professionals about Microsoft products.
  • Premier SupportCustomizable support options for businesses with complex support requirements. See the Microsoft Services Business Support Web site for an overview of Premier Support and the Essential Support Standard Plan.
  • Essential SupportPrepackaged support options to help meet businesses' foundational support requirements. See the Microsoft Services Business Support Web site for an overview of Premier Support and the Essential Support Standard Plan.
  • Product Support Center Review support information, by product, including common issues, frequently asked questions, instructions, and latest downloads.
  • Microsoft Knowledge Base Search Microsoft's database of support articles.

Advisory Services is a remotely delivered, hourly fee–based, consultative support option that provides a comprehensive result beyond your break-fix product maintenance needs.

  • Contact Information

    (800) 936-5200

  • Price Per Engagement

    $210 U.S. per hour

  • Effective March 2, 2004, technical support for the Asheron’s Call line of products is no longer provided by Microsoft. If you need help, please contact Turbine Entertainment Software at (781) 407-4010 or visit the Asheron's Call Support Web site.
The Broadband Networking Hardware Web site provides detailed information about Microsoft home and small-office network products.
Note: Online Assisted Support is only available if your product has a Microsoft Product ID (PID) number. To receive a Microsoft PID for Connectix-branded products, call (800) MICROSOFT.
Note If you are a registered Customer Relationship Management (CRM) customer visit the Customer Source web site or call (800) 456-0025 for support.
To become a Customer Relationship Management (CRM) Partner visit the CRM New Partner Web site.

To access eBook content that has been packaged for secure distribution, you must activate your hardware using your Windows Live™ ID.

Note: All users are given four activations per Windows Live™ ID. To activate more than four devices with the same Windows Live™ ID, submit an activation extra quota request.

View the Frequently Asked Questions for more information on web activation.

Contact Washington Publishing Company (WPC) for questions concerning interpreting the X12N HIPAA implementation guides included within Microsoft BizTalk Accelerator for HIPAA. WPC is the publisher of the X12N HIPAA implementation guides.

If you are a Microsoft Premier contract holder please contact your TAM or ADC.

Note For all MapPoint .NET evaluation program participants, no charge support is only available through the MapPoint .NET newsgroup.
  • If the product was already installed on your computer when you purchased it, contact your computer manufacturer.
  • If you purchased the product separately, use one of the support options below.
  • If you purchased your software through a volume license agreement or you are not sure where your product came from, see additional instructions.

Note Supported products and levels may vary. Contact the individual partner for details.

  • Ingenio Talk anytime with an Ingenio Support Advisor for as little as $0.99/minute!

Important! Support for this product is available through paid support.

If you purchased your copy of Office separately, you are eligible to use any available support incidents included with your version of Office toward this product. If your version of Office was already installed on your computer when you purchased it, support for this product is not included.

To review the support options for your version of Office, select your version from the product list.

If you purchased your operating system separately, you are eligible to use any available support incidents included with your operating system toward this product. To review the support options for your operating system, select your version from the product list.

Support for Microsoft Small Business Server is available through the following support options for the individual component products. However, if a component of Small Business Server is or has been retired, support will no longer be available for that individual component.

For more information about product retirement, visit the Microsoft Product Support Lifecycle Web site.
All prices listed on this page are in U.S. dollars, and paid support is billable to Visa, MasterCard, and American Express. Product Support Services are subject to Microsoft's then-current prices, terms, and conditions, which are subject to change without notice. The support options, services, and prices described herein are available for Microsoft products acquired in the United States only. Advanced support is not included. Support options, services, and prices outside the United States may vary. If you are outside the United States, please visit the International Support Web site.
Note Microsoft offers you no-charge support for help with the Windows operating system, until support for the Windows operating system retires.
Support for Windows Update and Office Update includes assistance in understanding and resolving issues on:
  • Web site content
  • Web site navigation
  • Error messages
  • Basic downloads
All other assistance is available through the supported Microsoft product. For Product Support information, visit the Assisted Support product list.
Attention
In accordance with the Microsoft Product Support Lifecycle, no-charge support for Windows 98 ended on July 1, 2003. Paid-only support will continue to be available from Microsoft at $35 per incident until June 30, 2006. Support will also be available from some third party providers.

Microsoft will also continue to offer a variety of self-help resources on the Product Support Services Web site until at least June 30, 2007, one year after phone support for Windows 98 ends on June 30, 2006. These resources include the Microsoft Knowledge Base and Newsgroups.

The support period begins the first time you contact a Support Professional.

Note If you purchased a Microsoft Office edition (such as Office Standard Edition or Office for Mac), which includes multiple products, please select the name of your Office edition from the product list to view your support options.

Offer_office_individual

Note If your Microsoft Office application (for example, Excel or PowerPoint) was purchased individually and not as part of an Office Edition, please select the name of the individual application from the product list to view your support options.

  • Instant Support is an automated agent that is always available to answer your questions about how to use and troubleshoot Windows Live OneCare.
  • Instant Support is an automated agent that is always available to answer your questions about how to use and troubleshoot Windows Live OneCare.
  • Instant Support is an automated agent that is always available to answer your questions about how to use and troubleshoot Windows OneCare.
Premier Support includes customizable support options for businesses with complex support requirements.

Product Support Services are subject to Microsoft's then-current prices, terms, and conditions, which are subject to change without notice. The support options, services, and prices described herein are available for Microsoft products acquired in the United States only.

Support options, services, and prices outside the United States may vary. If you are outside the United States, please visit the International Support Web site.

Microsoft PCSafety Help and Support is intended for the home user. PCSafety helps customers remove malware infections such as viruses, spyware (including unwanted software), and adware. It also helps customers better protect their computers by using Windows Firewall, Windows Defender, and Windows Update.

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Visit the Microsoft Windows XP Professional or Microsoft Windows XP Home Edition Web pages for support for these products, or continue below for Windows XP Service Pack 2 support.

Please note: Support for Service Pack 2 involving Setup and Installation and use of the Security Center are covered at no-charge.

ESD Partner Support

HealthVault SDK U.S. Support

Windows Live Connect Developer Support

Please go to the Windows OneCare Live Beta site for support.

For help with Microsoft Office 2008 for Mac Special Media Edition, you can use the support options that are included with Microsoft Office 2008 for Mac. If asked for a PID, use your Office 2008 for Mac Special Media Edition PID.

Support options for the Broadband Networking Xbox Wireless Adapter: MN-740 product are available on the Xbox site.

Hello PQO

For help with Microsoft Office Accounting Standard 2008, you can use the support options that are included with Office Accounting Express 2008. If asked for a PID, use your Office Accounting Standard 2008 PID.

Offer_office_individual

Virtual Server 2005 is only supported in production environments on Windows 2003 Server.
MSDN customers can receive development-related support running Virtual Server 2005 on Windows XP Professional.

The Windows Security Update CD is a collection of critical fixes for various Windows versions.

Please note: While issues caused by SP2 are covered at no-charge, questions regarding how to configure or use features specific to SP2 may be subject to additional support charges.

Note Technical Support for Surface hardware-related issues is currently available in English only. Please enter your incident description in English. You will be contacted by an English-speaking customer agent who will review your issue and determine what actions are required next.

Puede comprobar el estado de la plataforma de Microsoft Azure en el Service Dashboard. El Dashboard proporciona el estado de cualquier problema conocido en cualquiera de los centros de datos de Microsoft.

Nos preocupamos por su salud, pero nos gustaría que supiera que Microsoft no ofrece consejo ni recomendaciones sobre cuestiones sanitarias, procedimientos médicos, suplementos nutricionales o cualquier otro asunto relacionado con la salud. Para este tipo de consultas, póngase en contacto con su médico.

  • Usuarios de prueba o suscripción de CRM Online: para ponerse en contacto con el soporte técnico de Microsoft para solicitar asistencia, haga clic aquí para enviar su solicitud, o aquí para conocer los números de teléfono de soporte.
  • Clientes de Microsoft Premier: en relación con sus consultas de CRM Online según su contrato Premier, póngase en contacto con su responsable técnico de cuenta (TAM) asignado, o con el consultor de desarrollo de aplicaciones (ADC); para ello, visite Mi Premier Online
  • Socios de CRM Online: como socio de competencias de Microsoft Business Solution, puede visitar PartnerSource/Support para escribir su solicitud de soporte técnico. También puede visitar nuestro portal Microsoft Partner Portal para conocer las opciones de soporte adicionales.

El soporte disponible le ayudará a descargar y a instalar los Service Packs. Para otro tipo de cuestiones de soporte relacionadas con Windows 7, haga clic en el vínculo siguiente para elegir el producto de la lista:

Lista de productos de Windows 7

También está a su disposición el soporte gratuito de la comunidad Microsoft Community, donde podrá buscar respuestas o preguntar a otros usuarios dudas concretas. Haga clic en el vínculo siguiente para visitar los foros de Microsoft Community: http://answers.microsoft.com/es-es/windows/forum/windows_install

Acerca del soporte de Windows Update...
El soporte técnico para este producto está limitado sólo a los problemas que están relacionados con Windows Update. Si utiliza este formulario para enviar otros tipo de problemas, la solicitud de soporte técnico enviada se cerrará sin previo aviso.
 

El soporte técnico para Windows Update y Office Update incluye asistencia para resolver cuestiones relacionadas con:

  • El contenido del sitio web de Window Update
  • Navegación del sitio web de Windows Update
  • Mensajes de error en Windows Update
  • Descargas básicas

Cualquier otro tipo de asistencia, incluyendo el soporte para la instalación de servidores y equipos que forman parte de una red o un dominio, estará disponible a través del Soporte Professional del producto Microsoft. Para más información sobre el soporte técnico disponible para los productos Microsoft , visite el sitio web Índice de soporte técnico en línea.

Last Review : November 19, 2014