Article ID: 979665 - View products that this article applies to.
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When you try to use Internet Explorer 8 on a computer that is running Windows 7 or Windows Vista, Internet Explorer 8 crashes.

When this occurs, an error message that resembles the following is logged in the Application log:
Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Faulting application iexplore.exe, version <version number>, faulting module mshtml.dll, version <version number>, fault address <address>.

Note If you don't see this event logged in the Application log, the resolution in this article does not apply to your situation.


To resolve this problem, install the latest Windows updates. To do this, visit the following Microsoft website: Microsoft Update


Note This update was first included in security update 978207 (MS10-002). For more information, click the following article number to view the article in the Microsoft Knowledge Base:
978207 MS10-002: Cumulative Security Update for Internet Explorer
For more information about how to keep your system up-to-date, visit the following Microsoft website:
Updating your computer
For more information about other versions of Internet Explorer, visit the following Microsoft website:
Support options, learn more and lifecycle information for Internet Explorer 10
Support for Windows Internet Explorer 6, 7, 8, and 9


Article ID: 979665 - Last Review: October 9, 2014 - Revision: 16.0
Applies to
  • Windows Internet Explorer 8
kbmdd kbsurveytest kbexpertisebeginner kbsurveynew kbprb kbcip kbsmbportal KB979665

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