FIX: You cannot print to a Unix Print Server by using an SSL (HTTPS) connection

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Article ID: 976988 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • In a network environment, you configure a Unix Print Server to accept SSL connections.
  • The Unix Print Server requires Kerberos authentication for the incoming connections.
  • You have a client computer that is running Windows Vista or Windows Server 2008.
  • You try to print from this client computer by using an SSL (HTTPS) connection.
In this scenario, the print job may fail. Specifically, if this print job contains data that is larger than 64 kilobytes (KB).


Note This issue does not occur if you print from a client computer that is running Windows XP or Windows Server 2003.

CAUSE

In Windows Vista and in Windows Server 2008, the first connection tries to POST data that is larger than 64 kilobytes (KB) as Anonymous. This behavior occurs when you try to print to the UNIX server over an SSL connection with Kerberos authentication enabled. The print server rejects the first POST with a 401 error, and then resets the connection. However, WinHTTP receives the reset, and then does not resend the print job by using a Kerberos ticket. Therefore, the print job fails. If the POST is smaller than 64 kilobytes (KB), the 401 error is received and the print job is resent by using the credentials.

This problem does not occur in Windows XP or in Windows Server 2003 because these Windows operating systems do not use WinHTTP. Instead, these operating systems use WININET.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have one of the following Windows operating systems installed:
  • Windows Vista Service Pack 1
  • Windows Vista Service Pack 2
  • Windows Server 2008
  • Windows Server 2008 Service Pack 2

Restart information

You must restart the computer after you apply this hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
For all supported x86-based versions of Windows Vista and Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Inetpp.dll6.1.7100.0122,36811-Dec-200914:53x86
Inetppui.dll6.0.6001.2258115,36011-Dec-200914:53x86
Wpnpinst.exe6.0.6001.2258139,42411-Dec-200913:09x86
Inetpp.dll6.1.7100.0122,36811-Dec-200914:28x86
Inetppui.dll6.0.6002.2228615,36011-Dec-200914:28x86
Wpnpinst.exe6.0.6002.2228639,42411-Dec-200912:50x86
For all supported x64-based versions of Windows Vista and Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Inetpp.dll6.1.7100.0156,67211-Dec-200915:10x64
Inetppui.dll6.0.6001.2258117,40811-Dec-200915:10x64
Wpnpinst.exe6.0.6001.2258147,10411-Dec-200913:41x64
Inetpp.dll6.1.7100.0156,67211-Dec-200914:28x64
Inetppui.dll6.0.6002.2228617,40811-Dec-200914:28x64
Wpnpinst.exe6.0.6002.2228647,10411-Dec-200913:10x64
For all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Inetpp.dll6.1.7100.0351,23211-Dec-200914:53IA-64
Inetppui.dll6.0.6001.2258134,30411-Dec-200914:53IA-64
Wpnpinst.exe6.0.6001.22581120,83211-Dec-200913:34IA-64
Inetpp.dll6.1.7100.0351,23211-Dec-200914:27IA-64
Inetppui.dll6.0.6002.2228634,30411-Dec-200914:27IA-64
Wpnpinst.exe6.0.6002.22286120,83211-Dec-200913:06IA-64
Additional files for all supported x86-based versions of Windows Vista and Windows Server 2008
Collapse this tableExpand this table
File nameX86_504778bd2e6533db30d69b9fa4fde443_31bf3856ad364e35_6.0.6002.22286_none_df924c551d35405c.manifest
File versionNot applicable
File size720
Date (UTC)12-Dec-2009
Time (UTC)06:36
PlatformNot applicable
---
File nameX86_69badbd2c58d17c2e1f1cfdd1b358dfe_31bf3856ad364e35_6.0.6001.22581_none_062ae9f25e14a1fd.manifest
File versionNot applicable
File size720
Date (UTC)12-Dec-2009
Time (UTC)06:36
PlatformNot applicable
---
File nameX86_microsoft-windows-p..rnetprinting-client_31bf3856ad364e35_6.0.6001.22581_none_8b068afae1c0c787.manifest
File versionNot applicable
File size13,313
Date (UTC)11-Dec-2009
Time (UTC)18:02
PlatformNot applicable
---
File nameX86_microsoft-windows-p..rnetprinting-client_31bf3856ad364e35_6.0.6002.22286_none_8cf1fe54dee29b5e.manifest
File versionNot applicable
File size13,313
Date (UTC)11-Dec-2009
Time (UTC)16:29
PlatformNot applicable
Additional files for all supported x64-based versions of Windows Vista and Windows Server 2008
Collapse this tableExpand this table
File nameAmd64_587ccd717a5f713bfad4dc099399f529_31bf3856ad364e35_6.0.6001.22581_none_96d2fc6e55d79759.manifest
File versionNot applicable
File size724
Date (UTC)12-Dec-2009
Time (UTC)06:36
PlatformNot applicable
---
File nameAmd64_6d0018a7cebe6e6c1515ae3170c2089f_31bf3856ad364e35_6.0.6002.22286_none_6676dd11766686ca.manifest
File versionNot applicable
File size724
Date (UTC)12-Dec-2009
Time (UTC)06:36
PlatformNot applicable
---
File nameAmd64_microsoft-windows-p..rnetprinting-client_31bf3856ad364e35_6.0.6001.22581_none_e725267e9a1e38bd.manifest
File versionNot applicable
File size16,179
Date (UTC)11-Dec-2009
Time (UTC)19:24
PlatformNot applicable
---
File nameAmd64_microsoft-windows-p..rnetprinting-client_31bf3856ad364e35_6.0.6002.22286_none_e91099d897400c94.manifest
File versionNot applicable
File size16,179
Date (UTC)11-Dec-2009
Time (UTC)18:21
PlatformNot applicable
Additional files for all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_ecc363cf3a5886914009aa03070fdef8_31bf3856ad364e35_6.0.6002.22286_none_5b6b066f82446b06.manifest
File versionNot applicable
File size722
Date (UTC)12-Dec-2009
Time (UTC)06:36
PlatformNot applicable
---
File nameIa64_fa1f43938795e927dc7aae336216d8b9_31bf3856ad364e35_6.0.6001.22581_none_ce3e2b7c34611ea8.manifest
File versionNot applicable
File size722
Date (UTC)12-Dec-2009
Time (UTC)06:36
PlatformNot applicable
---
File nameIa64_microsoft-windows-p..rnetprinting-client_31bf3856ad364e35_6.0.6001.22581_none_8b082ef0e1bed083.manifest
File versionNot applicable
File size16,165
Date (UTC)11-Dec-2009
Time (UTC)20:12
PlatformNot applicable
---
File nameIa64_microsoft-windows-p..rnetprinting-client_31bf3856ad364e35_6.0.6002.22286_none_8cf3a24adee0a45a.manifest
File versionNot applicable
File size16,165
Date (UTC)12-Dec-2009
Time (UTC)05:09
PlatformNot applicable

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 976988 - Last Review: October 7, 2011 - Revision: 3.0
APPLIES TO
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Business N
  • Windows Vista Business N 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Starter
  • Windows Vista Ultimate
Keywords: 
kbautohotfix kbfix kbbug kbexpertiseinter kbsurveynew kbqfe KB976988

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