Stop error message when a surprise removal of a USB host controller occurs on a computer that is running Windows Server 2003: "Stop error code 0x00000050 (PAGE_FAULT_IN_NONPAGED_AREA)"

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Article ID: 973618 - View products that this article applies to.
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Symptoms

Windows Server 2003 crashes when a surprise removal of a USB host controller occurs. Additionally, you receive the following Stop error message:
Stop 0x00000050 (parameter1, parameter2, parameter3, parameter4)
PAGE_FAULT_IN_NONPAGED_AREA

Cause

This problem occurs because the operating system tries to access the memory that is pointed to by the host controller register when the USB host controller restarts. However, the register becomes invalid if the host controller is removed.

When the host controller is removed, the host controller register values are updated to a 0xffffffff value. However, the operating system does not check for this change, and the operating system tries to initialize the hardware. This behavior crashes the operating system.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, your computer must be running Windows Server 2003 Service Pack 1 (SP1) or Windows Server 2003 Service Pack 2 (SP2).

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
For all supported x86-based versions of Windows Server 2003
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Usbehci.sys5.2.3790.337830,72016-Jul-200913:16Not ApplicableSP1
Usbohci.sys5.2.3790.337817,66416-Jul-200913:16Not ApplicableSP1
Usbport.sys5.2.3790.3378146,43216-Jul-200913:16x86SP1
Usbuhci.sys5.2.3790.337820,99216-Jul-200913:16Not ApplicableSP1
Usbehci.sys5.2.3790.455330,72016-Jul-200912:21Not ApplicableSP2
Usbohci.sys5.2.3790.455317,66416-Jul-200912:22Not ApplicableSP2
Usbport.sys5.2.3790.4553146,43216-Jul-200912:22x86SP2
Usbuhci.sys5.2.3790.455320,99216-Jul-200912:22Not ApplicableSP2
For all supported x64-based versions of Windows Server 2003
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Usbehci.sys5.2.3790.337852,35217-Jul-200908:24x64SP1
Usbohci.sys5.2.3790.337827,00817-Jul-200908:24x64SP1
Usbport.sys5.2.3790.3378214,01617-Jul-200908:24x64SP1
Usbuhci.sys5.2.3790.337832,89617-Jul-200908:24x64SP1
Usbehci.sys5.2.3790.455352,35217-Jul-200908:28x64SP2
Usbohci.sys5.2.3790.455327,00817-Jul-200908:28x64SP2
Usbport.sys5.2.3790.4553214,01617-Jul-200908:28x64SP2
Usbuhci.sys5.2.3790.455332,89617-Jul-200908:28x64SP2
For all supported Itanium-based versions of Windows Server 2003
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Usbehci.sys5.2.3790.3378100,86417-Jul-200908:24Not ApplicableSP1
Usbohci.sys5.2.3790.337850,43217-Jul-200908:24Not ApplicableSP1
Usbport.sys5.2.3790.3378415,74417-Jul-200908:24IA-64SP1
Usbuhci.sys5.2.3790.337872,19217-Jul-200908:24Not ApplicableSP1
Usbehci.sys5.2.3790.4553100,86417-Jul-200908:27Not ApplicableSP2
Usbohci.sys5.2.3790.455350,43217-Jul-200908:27Not ApplicableSP2
Usbport.sys5.2.3790.4553415,74417-Jul-200908:27IA-64SP2
Usbuhci.sys5.2.3790.455372,19217-Jul-200908:27Not ApplicableSP2

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 973618 - Last Review: October 9, 2014 - Revision: 5.0
Applies to
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
Keywords: 
kbmdd kbautohotfix kbexpertiseadvanced kbfix kbsurveynew kbqfe KB973618

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