After a scan engine fails to update in Forefront Security for Exchange Server, all e-mail messages are archived

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Article ID: 971434 - View products that this article applies to.
This article has been archived. It is offered "as is" and will no longer be updated.
This article has been archived. It is offered "as is" and will no longer be updated.
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Symptoms

After an unsuccessful scan engine update and engine rollback in Microsoft Forefront Security for Exchange Server, all e-mail messages are archived. Additionally, Forefront Security for Exchange Server continually logs the following errors in the ProgramLog.txt file:
ERROR: An exception has occurred within ForefrontAgent's Scan method. Exception message = "Value does not fall within the expected range."
INFORMATION: ArchiveMailMessage called to archive <drive>:\Forefront\Data\Archive\<number>.eml

Resolution

To resolve this problem, install Microsoft Forefront Security for Exchange Server Service Pack 2 (SP2). For more information, click the following article number to view the article in the Microsoft Knowledge Base:
960465 Description of Forefront Security for Exchange Server with Service Pack 2

Properties

Article ID: 971434 - Last Review: January 15, 2015 - Revision: 2.0
Applies to
  • Microsoft Forefront Security for Exchange Server
  • Microsoft Forefront Security for Exchange Server Service Pack 1, when used with:
    • Microsoft Forefront Security for Exchange Server
Keywords: 
kbnosurvey kbarchive kbqfe kbexpertiseinter kbsurveynew kbprb KB971434

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