Article ID: 958039 - View products that this article applies to.
When you upgrade Microsoft Dynamics CRM 3.0 to Microsoft Dynamics CRM 4.0, the upgrade process takes a long time to be completed.
This problem occurs when the WFProcessInstance table contains many workflow instances.
A setup update is available from Microsoft. When you install Microsoft Dynamics CRM 4.0, or when you upgrade to Microsoft Dynamics CRM 4.0, you can check for setup updates. If you select the option to check for setup updates, the application downloads any new setup updates and applies the setup updates to the installation while the setup process is running.
Installation informationTo obtain this fix, use the Update Installation Files option during Microsoft Dynamics CRM 4.0 setup. For more information about how to use the Update Installation Files option or how to manually download the setup update, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/948917/ )How to obtain the setup updates for Microsoft Dynamics CRM 4.0
PrerequisitesNo prerequisites are required.
Removal informationThe setup update cannot be removed.
To work around this issue, update the Microsoft Dynamics CRM 4.0 installation by using the self-healing setup functionality. Before you run the upgrading application, change the following registry keys in the registry of the Microsoft Dynamics CRM 3.0 server.
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/LN/ )Description of the standard terminology that is used to describe Microsoft software updates
(http://support.microsoft.com/kb/887283/ )Microsoft Business Solutions CRM software hotfix and update package naming standards