Article ID: 954592 - View products that this article applies to.
When you create a relationship between the Contact entity, the Quote entity, and a custom Business entity in Microsoft Dynamics CRM 4.0, any mappings between the Lookup property of a custom entity and the Customer property of a quote use an incorrect object type code on the quote.
This problem occurs because the entity type code in a contact is not transferred to a quote when Microsoft Dynamics CRM 4.0 transforms one entity into another entity. When this occurs, Microsoft Dynamics CRM 4.0 looks through the attribute maps. Then, Microsoft Dynamics CRM 4.0 uses the first attribute that is mapped to the customerid attribute on the quote. Therefore, if the first attribute map is between the accountid attribute and the customerid attribute, the customerid attribute is mapped by using a contact object identifier instead of an object type code.
This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/949256/ )Microsoft Dynamics CRM 4.0 updates and hotfixes
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/LN/ )Description of the standard terminology that is used to describe Microsoft software updates
(http://support.microsoft.com/kb/887283/ )Microsoft Business Solutions CRM software hotfix and update package naming standards