Article ID: 948828 - View products that this article applies to.
Consider the following scenario:
Outlook is retrieving data from the Microsoft Exchange Server ServerName.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note This Exchange server hotfix may also require a hotfix for Outlook. If you are using Outlook 2003, you must also install the following hotfix:
(http://support.microsoft.com/kb/949289/ )Description of the Outlook 2003 hotfix package: February 21, 2008
If you are using Outlook 2007, you must also install the following hotfix:
(http://support.microsoft.com/kb/949401/ )Description of the Outlook 2007 hotfix package: February 27, 2008
PrerequisitesTo apply this hotfix, you must have Microsoft Exchange Server 2003 Service Pack 2 (SP2) installed.
Restart requirementYou do not have to restart the computer after you apply this software update. However, the Microsoft Exchange Information Store, Microsoft Search, the IIS Admin service, and all dependent services will be restarted.
Hotfix replacement informationThis hotfix does not replace any other software updates.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Collapse this tableExpand this table
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
To enable the Show in Groups option in Microsoft Office Outlook, click View, click Arrange By, and then click Show in Groups. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/817903/ )New naming schema for Exchange Server software update packages