Article ID: 934165 - View products that this article applies to.
When you generate the "Online Sales by Customer Summary" report after you download online orders, the online orders do not appear on the report in Microsoft Office Accounting Professional and in Microsoft Office Accounting Express.
This behavior occurs by design. This behavior lets you view the online orders by viewing the Online Sales Order list. The "Online Sales by Customer Summary" report shows only online sales receipts. Online orders are non-transactional documents that do not affect financial records for a company. Therefore, online orders do not appear on financial reports.
To view the Online Orders list, follow step 1 in the following procedure. To convert an online order to an online sales receipt, follow all the steps.
Note We recommended that you convert an online order to an online sales receipt only after a customer is checked out. A customer who is checked out is a buyer whose name is associated with an online order.
Article ID: 934165 - Last Review: September 10, 2011 - Revision: 2.0