Error message when a user tries to open a forwarded message to accept or to deny a resource request in Exchange Server 2007: "Cannot open the free/busy information"

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Article ID: 932207 - View products that this article applies to.
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Consider the following scenario:
  • You create an account for a user ("User 1") as a delegate for a room mailbox on a computer that is running Microsoft Exchange Server 2007. The User 1 account has e-mail functionality enabled.
  • Another user ("User 2") creates a meeting request that involves the room mailbox as the resource.
  • User 1 logs on to his or her mailbox to receive the forwarded e-mail message from User 2 that asks for the resource to be approved.
When User 1 tries to open the forwarded e-mail message to accept or to deny the resource request, User 1 may receive the following error message:
Cannot open the free/busy information. You do not have permission to create a subfolder in this folder.


To resolve this problem, install Update Rollup 3 for Exchange Server 2007. For more information about Update Rollup 3 for Exchange Server 2007, see the following Exchange Help topic:
Description of Update Rollup 3 for Exchange Server 2007
For more information about how to install the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.


Article ID: 932207 - Last Review: January 15, 2015 - Revision: 1.5
  • Microsoft Exchange Server 2007 Standard Edition
  • Microsoft Exchange Server 2007 Enterprise Edition
kbnosurvey kbarchive kbexpertiseinter kbqfe KB932207

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