Article ID: 930845
The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
When you run the Neglected Cases report in Microsoft Dynamics CRM 3.0, the report displays an incorrect total number of cases. This problem occurs if you click Days Neglected in the Group By list in the Report Viewer: Neglected Cases dialog box.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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Installation informationInstall this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 server software. After you install this hotfix, delete the temporary files in Windows Internet Explorer. To do this, follow these steps:
PrerequisitesYou must have the Microsoft Dynamics CRM 3.0 server software installed to apply this hotfix. Additionally, you must have the update for the 2007 daylight saving time changes for Microsoft Dynamics CRM 3.0 installed to apply this hotfix. For more information about the update for the 2007 daylight saving time changes, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/925874/ )An update for the 2007 daylight saving time changes is available for Microsoft Dynamics CRM 3.0 and for the Microsoft Dynamics CRM 3.0 client for Outlook
Restart requirementIf you are prompted, restart the computer after you install the hotfix.
Removal informationTo remove this hotfix from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Windows 2000, use the Add or Remove Programs item in Control Panel. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/832475/ )Description of the new features in the package installer for Windows software updates
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
(http://support.microsoft.com/kb/887283/ )Microsoft Business Solutions CRM software hotfix and update package naming standards