The Fingerprint Reader does not register fingerprints

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Article ID: 917388 - View products that this article applies to.
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When you try to register your fingerprint with the Microsoft Fingerprint Reader, the Fingerprint Reader does not register the fingerprint.


This behavior occurs when the Fingerprint Reader is connected to a USB hub.


To work around this behavior, connect the Fingerprint Reader to the USB port on the computer.


For more information about other causes of failure to register fingerprints, click the following article numbers to view the articles in the Microsoft Knowledge Base:
894036 How to clean and maintain your Microsoft Fingerprint Reader device
909129 The Fingerprint Registration Wizard does not run after you install the Fingerprint Reader and the DigitalPersona Password Manager software and then restart the computer


Article ID: 917388 - Last Review: September 29, 2011 - Revision: 3.0
  • Microsoft Fingerprint Reader
  • Microsoft Optical Desktop with Fingerprint Reader
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