The owner of the activity does not change to your user account when you accept an activity from a queue in Microsoft Dynamics CRM 3.0

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Article ID: 915757 - View products that this article applies to.
This article has been archived. It is offered "as is" and will no longer be updated.
This article has been archived. It is offered "as is" and will no longer be updated.
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Symptoms

When you accept an activity from a queue in Microsoft Dynamics CRM 3.0, the owner of the activity does not change to your user account. To change the owner to your user account, you must assign the activity to yourself and then accept the activity.

Resolution

This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 1. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
922815 Update Rollup 1 is available for Microsoft Dynamics CRM 3.0


This problem is fixed in Update Rollup 1 for the Chinese Simplified version of Microsoft Dynamics 3.0 and for the Japanese version of Microsoft Dynamics CRM 3.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935730 Update Rollup 1 for the Chinese Simplified version of Microsoft Dynamics CRM 3.0 and for the Japanese version of Microsoft Dynamics CRM 3.0 is available

Properties

Article ID: 915757 - Last Review: January 15, 2015 - Revision: 4.0
Applies to
  • Microsoft CRM client for Microsoft Office Outlook
Keywords: 
kbnosurvey kbarchive kbcrmv3cno kbexpertisebeginner kbbug kbmbsmigrate kbqfe kbhotfixserver KB915757

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