Article ID: 892052 - View products that this article applies to.
Internet Explorer may unexpectedly quit with an error message in module Mshtml.dll when you try to locate a Web page. This problem occurs on a Microsoft Windows XP Service Pack 2 (SP2)-based computer. You may receive the following error message:
When you view the data in the error report, the report contains an error signature that is similar to one of the following error signatures:
Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.
To see what data this error report contains, click here.
Application name Application version Module name Module version Offset ---------------------------------------------------------------------------- Iexplore.exe 6.0.2900.2180 Mshtml.dll 6.0.2900.2180 00052d7d Iexplore.exe 6.0.2900.2180 Mshtml.dll 6.0.2900.2523 00052f3d
This problem may occur when a script is run that uses the removeNode function on the Web page.
To resolve this problem, install the latest security update for Internet Explorer. To do this, install all high-priority updates from the following Microsoft Update Web site:
http://go.microsoft.com/?linkid=3646728The fix for this problem is included in security update 918899. For more information about security update 918899, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/918899/ )MS06-042: Cumulative security update for Internet Explorer
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesYou must have Windows XP Service Pack 2 installed to apply this hotfix.
Restart informationYou must restart your computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes. This hotfix is replaced by security update 918899.
Registry informationYou do not have to create or to modify any registry keys to enable the hotfix that this package contains.
Hotfix file informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Date Time Version Size File name --------------------------------------------------------- 11-Feb-2005 17:36 6.00.2900.2609 3,008,000 Mshtml.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates