Article ID: 890463 - View products that this article applies to.
Consider the following scenario:
*** Stop 0x000007B (parameter1, parameter2, parameter3, parameter4)
This problem may occur if your computer uses an add-on PCI adapter that has an integrated PCI-to-PCI bridge and graphics adaptor. An example of this type of device is a remote access adapter that has multiple, integrated devices such as graphics and integrated device electronics (IDE) or Advanced Technology Attachment (ATA) controllers.
This problem occurs because the ISA Enable and VGA Enable bridge control registers may become incorrectly set. Therefore, the boot controller may not be assigned the correct PCI resources. If the boot controller is not assigned the correct PCI resources during the startup process, the hard disk from which Windows starts becomes inaccessible. Therefore, you experience the Stop error that is mentioned in the "Symptoms" section.
To resolve this problem, follow these steps:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMSFor more information about how to help protect your computer when you remove Windows XP Service Pack 2, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/878454/ )How to help protect your computer if you decide to remove Windows XP Service Pack 2 from your Windows XP-based computer or from your Windows XP Tablet PC 2005-based Tablet PC
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows XP, 32-bit editions
Date Time Version Size File name -------------------------------------------------------------- 16-Dec-2004 02:44 5.1.2600.1615 62,976 Pci.sys 16-Dec-2004 18:34 5.1.2600.2585 68,224 Pci.sys
Windows XP, 64-bit edition
Date Time Version Size File name -------------------------------------------------------------- 16-Dec-2004 02:45 5.1.2600.1615 210,944 Pci.sys
To work around this problem and to avoid having to remove Windows XP SP2, use one of the following methods.
Method 1: Remove the bridged VGA adapterTo remove the bridged VGA adapter, follow these steps:
Method 2: Put the bridged VGA adapter into a different slotTo put the bridged VGA adapter into a different slot, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 890463 - Last Review: August 29, 2007 - Revision: 3.1