Article ID: 888808 - View products that this article applies to.
If you are using a computer that is running Microsoft Windows 2000 with Service Pack 3 (SP3) or with Service Pack 4 (SP4), and you log on as a non-administrative user, you may not be able to update cached printer forms.
Windows 2000-based client computers can cache printer forms for remote print servers in the registry. When an administrator updates printer forms on the server, the changes are sent to the corresponding cached printer forms on the client computer. If you have administrative credentials for the client computer, you can update the cached printer forms.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesWindows 2000 SP3 or Windows 2000 SP4.
Restart requirementYou must restart your computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 17-Jun-2004 23:05 5.0.2195.6951 46,352 Basesrv.dll 21-Sep-2003 00:45 5.0.2195.6824 236,304 Cmd.exe 08-Nov-2004 05:50 0.2.0.1 138,000 Faxui.dll 08-Nov-2004 05:50 5.0.2195.6988 231,696 Gdi32.dll 17-Jun-2004 23:05 5.0.2195.6946 712,464 Kernel32.dll 08-Nov-2004 05:50 5.0.2195.6997 257,296 Localspl.dll 08-Nov-2004 05:50 5.0.2195.6988 37,136 Mf3216.dll 24-Mar-2004 02:17 5.0.2195.6824 54,544 Mpr.dll 17-Jun-2004 23:05 5.0.2195.6928 335,120 Msgina.dll 24-Mar-2004 02:17 5.0.2195.6892 90,264 Rdpwd.sys 30-Oct-2004 07:07 5.0.2195.6994 6,140,416 Sp3res.dll 08-Nov-2004 05:50 5.0.2195.6938 80,144 Spoolss.dll 24-Mar-2004 02:17 5.0.2195.6897 403,216 User32.dll 05-Aug-2003 22:14 5.0.2195.6794 385,808 Userenv.dll 10-Aug-2004 03:51 5.0.2195.6966 1,632,624 Win32k.sys 19-Jun-2003 20:05 5.0.2195.6681 97,040 Win32spl.dll 24-Aug-2004 22:59 5.0.2195.6970 182,544 Winlogon.exe 17-Jun-2004 23:05 5.0.2195.6946 244,496 Winsrv.dll 17-Jun-2004 23:05 5.0.2195.6946 712,464 Kernel32.dll 10-Aug-2004 03:51 5.0.2195.6966 1,632,624 Win32k.sys 17-Jun-2004 23:05 5.0.2195.6946 244,496 Winsrv.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This hotfix must be applied on the client computer.
For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/816915/ )New file naming schema for Microsoft Windows software update packages
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 888808 - Last Review: October 26, 2006 - Revision: 1.5