Article ID: 888426
A universal serial bus (USB) 2.0 multifunction peripheral (MFP) printer may be slow to print when you connect it to a USB 2.0 port in Microsoft Windows XP 64-bit Edition 2002 or Microsoft Windows XP 64-bit Edition 2003 on your Itanium-based computer. This problem may occur when the MFP printer uses the Dot4.sys driver.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Date Time Version Size File name ----------------------------------------------------- 28-Oct-2004 18:51 5.1.2600.1605 476,160 Dot4.sys
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates